As someone who leads customer service, it’s certainly no mystery to you that customer satisfac...
Customer service is a dominant component of a business; it directly affects revenue, brand reputatio...
Due to the Coronavirus pandemic, the focus has shifted from customers to employees. Organizations to...
With the changing trends and the emerging needs of improved customer experience, it has become cruci...
Ecommerce is a type of business model in which a seller tries to sell his/her goods and services in ...
Attaining maximum customer satisfaction has always been the key focus of every contact center. For y...