Archive for tag: BPO

BPO trends 2021

Top Business Process Outsourcing Trends for 2021

In 2018, the global BPO industry was valued at $85.6 billion, which rose to $92.5 billion in 2019. T...

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BPO challenges

Business Challenges That Outsourcing Can Address

Industry veterans refer to outsourcing as a perennial service that is not bound by seasons, it conti...

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bpo trends

Business Process Outsourcing- Global Trends Witnessed During COVID-19

The corona pandemic hit the BPO industry the hardest. Within a month, the industry was faced with wo...

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processes to outsource

Business Process Outsourcing for Organizations – Functions That Can Benefit

In 2018, the global business process outsourcing industry was worth $85.6 Billion, by March 2019, 59...

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mystery shopping program

10 Best Practices To Follow And Know More With Mystery Shopping

Every business wants to be its customers’ preferred choice. Be it in terms of customer service, prod...

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mystery shopping tips

Mystery Shopping 101 – The Secret Weapon In Your CX Assessment Arsenal

You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and...

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Net Promoter Score

10 Critical Factors That May Impact Your Net Promoter Score (NPS)

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....

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contact center performance

10 Critical Elements That Can Boost Your Contact Center Performance

It is often said and believed that great customer service is all about meeting your customers’ expec...

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FCR-Score

5 Tips to Improve Your First Call Resolution [FCR] Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the sa...

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outsourcing

5 Things To Keep In Mind Before Outsourcing Your Contact Center

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for ever...

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