tag: BPO

mystery shopping program

10 Best Practices To Follow And Know More With Mystery Shopping

Every business wants to be its customers’ preferred choice. Be it in terms of customer service, prod...

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mystery shopping tips

Mystery Shopping 101 – The Secret Weapon In Your CX Assessment Arsenal

You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and...

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Net Promoter Score

10 Critical Factors That May Impact Your Net Promoter Score (NPS)

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....

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contact center performance

10 Critical Elements That Can Boost Your Contact Center Performance

It is often said and believed that great customer service is all about meeting your customers’ expec...

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5 Tips to Improve Your First Call Resolution [FCR] Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the sa...

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5 Things To Keep In Mind Before Outsourcing To A Contact Center

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for ever...

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Customer Retention

Repeat Customers: 7 Factors That Can Help Improve Customer Retention

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving th...

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All About Average Handle Time (AHT)

Performing the job of a call center agent is never easy. From handling customer requests to resolvin...

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How to Make Your Workplace Woman Friendly

It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It get...

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6 Top Reasons to Outsource Your Back-Office Operations

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to d...

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