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tag: BPO

Mystery Shopping 101 – The Secret Weapon In Your CX Assessment Arsenal

mystery shopping tips

You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and loyalty towards your brand. But there are times w...

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10 Critical Factors That May Impact Your Net Promoter Score (NPS)

Net Promoter Score

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS). Some of these include paying close attention to t...

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10 Critical Elements That Can Boost Your Contact Center Performance

contact center performance

It is often said and believed that great customer service is all about meeting your customers’ expectations and keeping them happy. While attaining th...

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5 Tips to Improve Your First Call Resolution [FCR] Score

FCR-Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the same time. Aware of his/her worth, a valuable custom...

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5 Things To Keep In Mind Before Outsourcing To A Contact Center

outsourcing

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for every organization. Whether you have an in-house team ...

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Repeat Customers: 7 Factors That Can Help Improve Customer Retention

Customer Retention

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are few of the top prio...

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All About Average Handle Time (AHT)

All-About-AHT-800x450[1]_35

Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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How to Make Your Workplace Woman Friendly

Woman-Friendly-Workplace

It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It gets worse – women account for a mere 16 percen...

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6 Top Reasons to Outsource Your Back-Office Operations

Back-office-operation

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Gender Diversity at Work Place – Why It Is Good For You

gender-diversity

According to a McKinsey report, gender-diverse companies are 15 percent more likely to outperform their peers financially than those dominated by one ...

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