The business world is rapidly evolving, and there is no time to waste. Every sector and industry is ...
Eleven years in the industry, three global locations, more than 2,000 employees, and countless servi...
MattsenKumar is a trusted BPO firm that has been backing businesses with a range of services such as...
The number of organizations using a call center outsourcing vendor has risen dramatically over the p...
All organizations building omnichannel customer service expertise have recognized that different cus...
Outsourcing has always been marketed as a service that saves time, reduces cost, and improves effici...
In 2018, the global BPO industry was valued at $85.6 billion, which rose to $92.5 billion in 2019. T...
Industry veterans refer to outsourcing as a perennial service that is not bound by seasons, it conti...
The corona pandemic hit the BPO industry the hardest. Within a month, the industry was faced with wo...
A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....