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tag: BPO

5 Tips to Improve Your First Call Resolution [FCR] Score

FCR-Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the same time. Aware of his/her worth, a valuable custom...

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5 Things To Keep In Mind Before Outsourcing To A Contact Center

outsourcing

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for every organization. Whether you have an in-house team ...

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Repeat Customers: 7 Factors That Can Help Improve Customer Retention

Customer Retention

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are few of the top prio...

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All About Average Handle Time (AHT)

All-About-AHT-800x450[1]_35

Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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How to Make Your Workplace Woman Friendly

Woman-Friendly-Workplace

It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It gets worse – women account for a mere 16 percen...

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6 Top Reasons to Outsource Your Back-Office Operations

Back-office-operation

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Gender Diversity at Work Place – Why It Is Good For You

gender-diversity

According to a McKinsey report, gender-diverse companies are 15 percent more likely to outperform their peers financially than those dominated by one ...

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How NPS Prediction Impacts “Customer Success”

customer success

NPS Management is a well-known social phenomenon that a happy customer talks about you to three friends while an unhappy one would talk to thousands. ...

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