Due to the Coronavirus pandemic, the focus has shifted from customers to employees. Organizations to...
COVID pandemic has established Work from Home as a viable alternative and now businesses are serious...
Like every SaaS company that is passionate about keeping its customers happy, Smith has always staye...
Joey has been working as a contact center executive for over a year now. A keen learner with a quest...
It is often said and believed that great customer service is all about meeting your customers’ expec...
A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...
You have been calling the customer care center for the last 10 days to get your one query resolved. ...
You have an awesome product range but are unable to market it as you would like to due to reasons li...
When a customer calls a contact center, he/she expects the agents to resolve his/her query at the sa...
In today’s rapidly-evolving society, customer satisfaction still remains the key to success for ever...
