Archive for category: Contact Center

10 Reasons to Outsource Customer Service

Turning Good into Great: 10 Reasons to Outsource Customer Service

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfac...

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10 Metrics That Matter When You Look At Your Omnichannel Analytics

10 Metrics That Matter When You Look At Your Omnichannel Analytics

In today’s data-driven marketing environment, metrics are important. In order to study and imp...

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Top 7 Most Significant Customer Experience KPIs for Call Centers

Top 7 Most Significant Customer Experience KPIs for Call Centers

The customer experience is a critical factor in the success of any business, especially when it come...

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What to keep in mind while choosing a 3rd party quality monitoring agency

What to keep in mind while choosing a 3rd party quality monitoring agency for your business

“Quality is never a fluke. Consistently, it is the outcome of thoughtful planning, deliberate ...

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How to Improve Your Call Center’s QA Process

How to Improve Your Call Center’s QA Process

As someone who leads customer service, it’s certainly no mystery to you that customer satisfac...

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Everything About Call Center Management You Must Know

Everything About Call Center Management You Must Know

A call center is frequently the first point of contact for customers and the most consistent point o...

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Customer Service Outsourcing - 10 Questions to Ask In Advance

Customer Service Outsourcing: 10 Questions To Ask Before Making The Decision

The pool of people mulling over the idea of outsourcing some of their business responsibilities and ...

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Tips For Hiring The Right Call Center Outsourcing Company

12 Helpful Tips For Hiring The Right Call Center Outsourcing Company

The number of organizations using a call center outsourcing vendor has risen dramatically over the p...

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Call center technology trends

Incredibly Useful Call Center Technology Trends for Businesses

All customer service centers have reported a dramatic increase in call volumes. The exponential rise...

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What Everyone Must Know About Average Speed of Answer

What Everyone Must Know About Average Speed of Answer

Contact center managers rely on the Average Speed of Answers to critically assess agent’s efficiency...

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