As organizations grow, outsourcing customer service has become necessary to ensure customer satisfac...
In today’s data-driven marketing environment, metrics are important. In order to study and imp...
The customer experience is a critical factor in the success of any business, especially when it come...
“Quality is never a fluke. Consistently, it is the outcome of thoughtful planning, deliberate ...
As someone who leads customer service, it’s certainly no mystery to you that customer satisfac...
A call center is frequently the first point of contact for customers and the most consistent point o...
The pool of people mulling over the idea of outsourcing some of their business responsibilities and ...
The number of organizations using a call center outsourcing vendor has risen dramatically over the p...
All customer service centers have reported a dramatic increase in call volumes. The exponential rise...
Contact center managers rely on the Average Speed of Answers to critically assess agent’s efficiency...