Blog : Contact Center

MK_Insights_24-04-2020

8 Contact Center Metrics to Focus on During Lockdown

Due to the Coronavirus pandemic, the focus has shifted from customers to employees. Organizations to...

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MK_Insights_15-04-2020_02

Productivity Tips for Contact Center Agents Working From Home

COVID pandemic has established Work from Home as a viable alternative and now businesses are serious...

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Quality Monitoring

Call Center Quality Monitoring: 10 Tips To Up The Game for SaaS Companies

Like every SaaS company that is passionate about keeping its customers happy, Smith has always staye...

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Contact Center Agents

Contact Center Agents Performance: This Is How You Can Help Them Improve

Joey has been working as a contact center executive for over a year now. A keen learner with a quest...

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contact center performance

10 Critical Elements That Can Boost Your Contact Center Performance

It is often said and believed that great customer service is all about meeting your customers’ expec...

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FCR-Rate

Follow These 5 Tips To Improve Your Contact Center’s FCR Score

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...

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Dead Air Space

5 Tips To Reduce Dead Air Space While Offering Customer Support

You have been calling the customer care center for the last 10 days to get your one query resolved. ...

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outbound contact center

7 Tips to Take Advantage of an Outbound Contact Center

You have an awesome product range but are unable to market it as you would like to due to reasons li...

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FCR-Score

5 Tips to Improve Your First Call Resolution [FCR] Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the sa...

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outsourcing

5 Things To Keep In Mind Before Outsourcing Your Contact Center

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for ever...

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