The CX Insider is our bi-weekly newsletter for CX professionals, where we curate the best content in the form of text, video, audio, and even book recommendations. Our team spends time to provide the best value to our community of more than 1000 CX executives and influencers. We highly recommend you to signup for this valuable resource.
The CX Insider
March 2023 | Edition 11
Inside The Issue
Some Interesting Articles for you
- Top 7 Most Significant Customer Experience KPIs for Call Centers
- How to Create Authentic Relationships and Build Customer Trust
We Love Podcasts. Do you?
Videos We Watched On Repeat
- The Future of Customer Experience – Unified & Hyperpersonal
- Content Moderation and Computer Vision Explained
Books That Blew Our Mind
- Digital Customer Service: Transforming Customer Experience
- Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
And More
February 2023 | Edition 10
Inside The Issue
Some Interesting Articles for you
- 10 Customer Support Best Practices to Improve Your Customer Experience
- What Is Content Moderation 10 Things You Must Know
We Love Podcasts. Do you?
Videos We Watched On Repeat
Books That Blew Our Mind
- The Customer of the Future: 10 Guiding Principles for Winning Tomorrow’s Business
- How to create a strong localization team
And More
January 2023 | Edition 9
Inside The Issue
Some Interesting Articles for you
- How To Use Customer Experience Analytics for Boosting CX?
- 32 Customer Experience Statistics You Need To Know For 2023
We Love Podcasts. Do you?
Videos We Watched On Repeat
Books That Blew Our Mind
- The Ten Principles Behind Great Customer Experiences by Matt Watkinson
- Mapping Experiences – By Kames Kalbach
And More
December 2022 | Edition 8
Inside The Issue
Some Interesting Articles for you
- MattsenKumar Helps Leading Indian Marketplace Boost Website Traffic By Streamlined Content Localization
- The Rise of Player Expectations: How to Deliver the Best Customer Experience in Gaming
We Love Podcasts. Do you?
- Content Localization Is A Competitive Differentiator
- The Lawfare Podcast: The Professionalization of Content Moderation
Videos We Watched On Repeat
Books That Blew Our Mind
- The Guaranteed Customer Experience by Jeff Toister
- Outside In: The Power of Putting Customers at the Center of Your Business by Kerry Bodine and Harley Manning
And More
November 2022 | Edition 7
Inside The Issue
Some Interesting Articles for you
- 11 Best Customer Experience Examples From Business Experts
- What is customer experience and why does it matter?
We Love Podcasts, Do you?
- Automation Strategies For Delivering An Exceptional Customer Experience featuring Gaurav Rai, SVP – Innovation & Strategy at MattsenKumar
- How to create a consistent and memorable customer experience that fosters customer centricity
Videos We Watched On Repeat
- Delivering Outstanding Customer Experience
- Customer experience isn’t just something you talk about; it’s a way of doing things!
Books That Blew Our Mind
- The Cult of the Customer by Shep Hyken
- Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
And More
September 2021 | Edition 6
Inside The Issue
Some Interesting Articles for you
- B2B Customer Feedback Surveys – Practical Tips To Improve Your Program Now
- 12 Helpful Tips For Hiring The Right Call Center Outsourcing Company
We Love Podcasts. Do you?
Videos We Watched On Repeat
- We Must Always Create Amazing Customer Experiences
- Popsicle Moments: Finding A New Flavor of Customer Service
Books That Blew Our Mind
- The Power of Moments: Why Certain Experiences Have Extraordinary Impact
- Customer Understanding: Three Ways to Put the “Customer” in Customer Experience
And More
November 2022 | Edition 7
Inside The Issue
Some Interesting Articles for you
- 11 Best Customer Experience Examples From Business Experts
- What is customer experience and why does it matter?
We Love Podcasts, Do you?
- Automation Strategies For Delivering An Exceptional Customer Experience featuring Gaurav Rai, SVP – Innovation & Strategy at MattsenKumar
- How to create a consistent and memorable customer experience that fosters customer centricity
Videos We Watched On Repeat
- Delivering Outstanding Customer Experience
- Customer experience isn’t just something you talk about; it’s a way of doing things!
Books That Blew Our Mind
- The Cult of the Customer by Shep Hyken
- Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
And More
September 2021 | Edition 6
Inside The Issue
Some Interesting Articles for you
- B2B Customer Feedback Surveys – Practical Tips To Improve Your Program Now
- 12 Helpful Tips For Hiring The Right Call Center Outsourcing Company
We Love Podcasts. Do you?
Videos We Watched On Repeat
- We Must Always Create Amazing Customer Experiences
- Popsicle Moments: Finding A New Flavor of Customer Service
Books That Blew Our Mind
- The Power of Moments: Why Certain Experiences Have Extraordinary Impact
- Customer Understanding: Three Ways to Put the “Customer” in Customer Experience
And More
August 2021 | Edition 5
Inside The Issue
Some Interesting Articles for you
- Ecommerce Marketing Tips to Increase Sales and Grow Your Business
- Top 13 Promising Trends of Content Moderation Organizations Must Not Ignore
We Love Podcasts. Do you?
Videos We Watched On Repeat
- Best Practices for Developing a Customer Experience Strategy
- The Seven Secrets of Exceptional Customer Service
Books That Blew Our Mind
- The Effortless Experience: Conquering the New Battleground for Customer Loyalty
- Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
And More
August 2021 | Edition 4
Inside The Issue
Some Interesting Articles for you
- Why And How To Treat Employees Like Customers Using Omnichannel Communications
- Why Competitive Intelligence is a Top Priority for Restaurant Aggregators
We Love Podcasts. Do you?
Videos We Watched On Repeat
- 10 Ways to Have a Better Conversation | Celeste Headlee
- The Fine Art of Listening Well: Customer Service Training 101
Books That Blew Our Mind
And More
July 2021 | Edition 3
Inside The Issue
Some Interesting Articles for you
- GPT-3 and Artificial Intelligence in Customer Support
- 5 Incredible Omnichannel Customer Service Strategies to Win Customers
We Love Podcasts. Do you?
Videos We Watched On Repeat
- The 6 Top CX Trends Every Company Must Get Ready For Now
- A Defining Time for Human Connection in Customer Service | Salena Scardina
Books That Blew Our Mind
- Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
- Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
And More
June 2021 | Edition 2
Inside The Issue
Some Interesting Articles for you
- The Seven Habits of Highly Effective Customer Experience Leaders
- Six Ways to Show B2B Customer Experience Value
We Love Podcasts. Do you?
Videos We Watched On Repeat
- Closing the Loop on Feedback | M Daniel Suwyn
- Creating Guest “Evangelists” through CX | Tom Costello
Books That Blew Our Mind
And More
June 2021 | Edition 1
Inside The Issue
Some Interesting Articles for you
- Reach The Next Level Of Relevant CX With Cognitive Personalization
- Customer Service Quality Improvement on Your Mind? Follow These Tips