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How MattsenKumar’s Back-Office Expertise Helped The Largest Global Food Aggregator Achieve Operational Excellence

Customer Profile The client is one of the leading global food aggregators and food delivery startup serving over 11.2 mi
case-study

How MattsenKumar Helped Leading Indian Retail Chain Achieve Success On Leading E-commerce Marketplaces

Customer Profile The client is one of the leading retailers in the country who specializes in delivering affordable qual
fintech

Omnichannel Support Transforms Customer Experience For Leading Fintech Player In India

Customer Profile The client is one of the fastest-growing Fintech players in India providing a wide range of products an
ecom

How A Leading Indian Marketplace Improved Conversions & Reduced Product Returns

Customer Profile The client is one of the major e-commerce marketplaces in India offering consumer products like books,
IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv
Boosting-Customer-Loyalty-Using-NPS-Analytics

Boosting Customer Loyalty Using NPS Analytics

Our team worked with a diversified public North American communications and media company and helped them improve their
customer-support-case-study

A Smart “Invisible” Human Engagement that significantly improves IVR usage

This case study is on how MK team worked with one of the leading IT enabled services organization and helped them improv
Predict-Csat-Case-Study

Predicting Accurate CSAT through Call Quality

Here’s how our team helped a major UK based multinational banking & financial services company predict their overall
User-Lifecycle-Case-Study

Reducing Customer Churn through Data Driven Improvements

This case study is on how our team helped a leading US based online university reduce their student attrition significan
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