Episode 1 

COVID19 & Business Process Outsourcing Industry

Guests: Mike Mattsen, CEO & Aarati Kumar, COO, MattsenKumar

Topics Covered

  • Impact of COVID19 on Outsourcing Industry
  • India v/s Philippines – Who will win the race during the pandemic?
  • Remote Working Puzzle for Business Process Outsourcing Companies
  • How Organizations can leverage Business Process Outsourcing
  • And more

Episode 2 

E-commerce Outsourcing & COVID19

Guest: Vivek Anand, SVP – Enterprise, MattsenKumar

Topics Covered

  • Impact of COVID19 on the E-commerce Industry
  • B2B E-commerce – Impact of Pandemic
  • E-commerce Outsourcing – Common Trends observed
  • How can Outsourcing help E-commerce Players deliver the best Customer Experience
  • And more

Episode 3 

Contact Center Management During COVID19

Guest: Rudraksh Singh Parmar, VP – Business Process Outsourcing, MattsenKumar

Topics Covered

  • Impact of COVID19 on the Contact Center World
  • How can organizations run Contact Centers effectively during this pandemic
  • Remote Working Agents – How to run a workforce smoothly?
  • How can organizations adopt Omnichannel Customer Service now?
  • And more

Episode 4 

Catalog Management Best Practices for E-commerce Players

Guest: Vivek Anand, SVP – Enterprise, MattsenKumar

Topics Covered

  • Catalog Quality & Customer Experience – How strong is the connection?
  • Catalog Quality & Product Returns – The Connection
  • How can E-commerce Organizations ensure a high performing Catalog for their visitors?
  • Key Factors or Elements that impact the Quality of an E-commerce Catalog
  • And more