Archive for tag: contact center

work from home

How to Deploy a Remote Workforce for Your Contact Center?

A Stanford study revealed, “employees who work from home are 13% more productive than employees who ...

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Expert’s View: Biggest Challenge Faced by Today’s Contact Center Leader

Contact Center Leaders and Managers have spent numerous sleepless nights ensuring well-being of agen...

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start-up business

10 Reasons That Explain Why Investing in Contact Center is Good for Start-Ups

Eliza is the owner of a newly-established start-up that has been doing well in the market so far. Th...

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Quality Monitoring

Call Center Quality Monitoring: 10 Tips To Up The Game for SaaS Companies

Like every SaaS company that is passionate about keeping its customers happy, Smith has always staye...

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Net Promoter Score

10 Critical Factors That May Impact Your Net Promoter Score (NPS)

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....

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contact center performance

10 Critical Elements That Can Boost Your Contact Center Performance

It is often said and believed that great customer service is all about meeting your customers’ expec...

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top CX blogs to follow in 2019

Top 12 Customer Experience (CX) Blogs To Follow in 2019

The term customer experience or CX is emerging as one of the key differentiators to drive growth and...

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Live Chat

5 Tips To Optimize Live Chat To Deliver Better Customer Experience

With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...

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Follow These 5 Tips To Improve Your Contact Center’s FCR Score

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...

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5 Customer Experience Trends To Follow in 2019

Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...

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