tag: contact center

Quality Monitoring

Call Center Quality Monitoring: 10 Tips To Up The Game for SaaS Companies

Like every SaaS company that is passionate about keeping its customers happy, Smith has always staye...

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Net Promoter Score

10 Critical Factors That May Impact Your Net Promoter Score (NPS)

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....

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contact center performance

10 Critical Elements That Can Boost Your Contact Center Performance

It is often said and believed that great customer service is all about meeting your customers’ expec...

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top CX blogs to follow in 2019

Top 12 Customer Experience (CX) Blogs To Follow in 2019

The term customer experience or CX is emerging as one of the key differentiators to drive growth and...

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Live Chat

5 Tips To Optimize Live Chat To Deliver Better Customer Experience

With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...

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Follow These 5 Tips To Improve Your Contact Center’s FCR Score

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...

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5 Customer Experience Trends To Follow in 2019

Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...

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NPS Score

NPS Score: A Key Metric to Measure Your Customer Experience

When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the in...

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Dead Air Space

5 Tips To Reduce Dead Air Space While Offering Customer Support

You have been calling the customer care center for the last 10 days to get your one query resolved. ...

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outbound contact center

Outbound is Your Virtual Sales Team. Know How To Make The Best From It

You have an awesome product range but are unable to market it as you would like to due to reasons li...

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