Customer service is a dominant component of a business; it directly affects revenue, brand reputatio...
A Stanford study revealed, “employees who work from home are 13% more productive than employees who ...
Contact Center Leaders and Managers have spent numerous sleepless nights ensuring well-being of agen...
Like every SaaS company that is passionate about keeping its customers happy, Smith has always staye...
A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....
It is often said and believed that great customer service is all about meeting your customers’ expec...
The term customer experience or CX is emerging as one of the key differentiators to drive growth and...
With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...
Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...
When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the in...