Reach Process Excellence with MattsenKumar

We bring decades of process improvement experience combined with analytics and outsourcing expertise.

The untamable growth of data requires businesses to put a system in place that analyses data and provides with insights into customer behavior. With a system that can harvest structured and unstructured data equally to help businesses make more informed decisions, corporations will be commanding an unbeatable reputation.

Our Professional Services which includes Business Intelligence and Business Process Management is helping enterprises cater to the varied needs of the modern day customer. At MattsenKumar we have also introduced Customer Experience Management and Call Center Benchmarking services that increase customer loyalty and retention by improving overall user-experience.

  • Business Process Management

    With the help of Business Process Management services, corporations can analyze, improvise and make their business processes more efficient. By constantly improving business functionalities, we are helping organizations stay ahead of their competitors. Business Process Management services bring the varied departments of a business into sync.

  • Data Visualization

    Our data visualization services help businesses transform their humongous data into a pictorial representation that assists efficient decision making. By creating an intuitive dashboard that includes graphs and charts, we are ushering enterprises into an era where finding faults, discovering opportunities and predicting trends get easier.

  • Benchmarking Services

    Our benchmarking services are designed to help businesses compare their performance either with their competitors or industry standards. Our benchmarking services are making it easier for companies to discover areas that requires improvement or new approach. By comparing and improving on these metrics, enterprises can aim to become the industry leaders.

  • Business Intelligence & Analytics

    The rapid growth of data requires an equally robust approach. With our Business Intelligence & Analytics services corporations can aim to harvest their data at a better pace. The harvested data helps in improving business processes and customer experience. Our team of Business Intelligence Experts and Analysts will help your corporation grow bigger by catering an incomparable user experience.

  • Customer Experience Management

    We help organizations improve the experience of their customers by optimizing the existing business processes and applying business intelligence paradigms. Our team does a thorough analysis of customer feedback to help organizations improve their products. Working as a bridge between organizations and customers, we help organizations attain an impressive Net Promoter Score and boost customer loyalty.

Results you can measure.

$0m+

Cost savings for clients via process improvement projects

0%

Average increase in Net Promoter Score for clients

0%

Improvement in customer satisfaction ratings (CSAT) for clients

RESOURCE CENTER

Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv
Boosting Customer Loyalty Using NPS Analytics Boosting-Customer-Loyalty-Using-NPS-Analytics

Boosting Customer Loyalty Using NPS Analytics

Our team worked with a diversified public North American communications and media company and helped them improve their

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My overall partnership and experience with MattsenKumar has been outstanding. MK provides good business insight and recommendation for business improvements.

Manager - Quality & Analysis

Manager - Quality & Analysis

Major Utilities Organization

I would happily recommend MattsenKumar to other organizations, and have already done so.

Manager – Compliance

Manager – Compliance

One of the top Telecom Companies

MattsenKumar made speech analytics deployment a breeze and we started seeing results in one week flat

VP - Customer Experience

VP - Customer Experience

A Major Technology Company