Every modern-day consumer prefers the brand they use to be digital in every sense. They want their queries to be asked and answered online, get real-time answers, and more. So, at MK, we provide analytics-driven back-office process outsourcing services for handling your customers using their preferred channels.
Your BPO Partner for Every Channel & Every Interaction
Meet your customer at their preferred channel at their preferred time meeting your preferred cost and productivity goals.
Meeting customers at their preferred channel at their preferred time is a great boost to customer experience. Back office services like data management, data digitalization, live chat, and accounting allow organizations to offer a more personalized experience through multiple channels of communication.
Inbound chat, email, and live chat predominantly constitute the omnichannel formula preferred by leading global organizations. While the enterprises focus on growing their customer base, our back-office processes ensure all accounts, books, and customer support processes are running efficiently. As a leading back-office process outsourcing service provider, we at MK are constantly equipping ourselves with new methodologies, which work in the best interest of our global clients.
Why Back-Office Process Outsourcing?
Our Services
Inbound Chat Support Services
Customers today want to find a solution and help within seconds; any process that takes more than 3-5 clicks is rather discarded as useless. Inbound chat support services enable organizations to cater to a busy audience with the best solution at their pace through their preferred medium.
Through inbound chat support services, businesses can help their esteemed customers without disturbing their other processes and resources. Dedicated agents equipped with the required skills and technology can answer customer queries with great efficiency. Chat support services in India allow businesses to save heavily by not building an in-house team.
Inbound Email Support Services
54% of users continue to prefer email as the mode of communication with businesses. To cater to this sophisticated user, organizations need to rely heavily on inbound email support services. Back office process outsourcing service providers are revamping processes and making them efficient to ensure that the best customer service is provided through emails.
A huge percentage of loyal users prefer email as the mode of communication with businesses because it helps them continue from where they left and also because all records are stored for future referral. To answer such a huge volume of inbound requests, organizations prefer inbound email support services, which ensures that all queries are answered on priority with the best possible solution.
Finance & Accounting Outsourcing Services
Finance & Accounting involve working on sensitive data, which needs to be handled tactfully. Often back-office process outsourcing service providers rely on ISO certifications to ensure epitome data safety. At MK, we understand how tender finance & accounting can be hence we fulfill our compliance responsibilities year after year.
Bookkeeping and accounting services where tax liabilities and expenditure needs to be monitored reported and analyzed require professional expertise and access to qualitative tools. With finance & accounting outsourcing services, organizations can rent the required expertise, skills, and tools at incredible prices and garner impressive results.
Data Management Services
Data management is a broader term, if we narrow it down, it is an ocean of data mining, data cleansing, data processing, data digitalization, and data conversion. Back office process outsourcing service providers are equipping organizations with the capabilities to rent data management expertise as per the need without compromising on data sanity.
Varied compliances are making data management outsourcing a possibility, which creates space for stakeholders to take on other important tasks at hand. Data management services when acquired as a bundle helps organizations get genuine insight and profound reports, which can be banked upon for building better and bigger businesses.
Document Management Services
The growth of the digital economy has simplified business processes but it has also attracted new norms. Know your customer and anti-money laundering compliances are here and every organization that offers few specific facilities needs to maintain these records. Document management services are enabling organizations to fulfill KYC and AMC norms quite easily.
Back office process outsourcing service providers that offer document management need to be well-versed with the government and international norms. We at MattsenKumar have collaborated with leading e-commerce, BFSI, food aggregator, and cab service providers in the recent past to manage their KYC needs. Our understanding of the tender data involved and its management makes us the best document management partner for you.
Transcription Services
Poetry is not the only thing that gets lost in transition. Customer query, underlying challenge, and user-behavior often get lost because proper records weren’t maintained. Audio & Video transcription services ensure that all such challenges are rendered obsolete. Speech-to-text services allow organizations to maintain digital records, which can be processed later for identifying an underlying pattern, user-behavior and used for improving business processes.
Back-Office process outsourcing services help organizations save huge manpower costs by offering access to quality teams of professionals. Transcription services in India are highly affordable and ensure quality output.
MK Omnichannel Customer Experience Framework
What Makes Us Distinct?
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Back-Office Process Outsourcing Services for Industry
RESOURCE CENTER
The team at MK proves time and time again that they stand for quality. Our call center operations have improved leads and bounds over the years. Thanks for your services.
I am impressed by the quality acumen which the team brings courtesy their strong background. The dedication to improving our important metrics is commendable.
What makes MK stand out is their understanding of how contact centers operate and their relentless focus on process improvement. The best team we have associated with so far.