Your BPO Partner for Every Channel & Every Interaction

Meet your customer at their preferred channel at their preferred time meeting your preferred cost and productivity goals.

Every modern-day consumer prefers the brand they use to be digital in every sense. They want their queries to be asked and answered online, get real-time answers, and more. So, at MK, we provide analytics-driven back-office process outsourcing services for handling your customers using their preferred channels.

Meeting customers at their preferred channel at their preferred time is a great boost to customer experience. Back office services like data management, data digitalization, live chat, and accounting allow organizations to offer a more personalized experience through multiple channels of communication.

Inbound chat, email, and live chat predominantly constitute the omnichannel formula preferred by leading global organizations. While the enterprises focus on growing their customer base, our back-office processes ensure all accounts, books, and customer support processes are running efficiently. As a leading back-office process outsourcing service provider, we at MK are constantly equipping ourselves with new methodologies, which work in the best interest of our global clients.

Why Back-Office Process Outsourcing?

  • Improves focus on core processes

  • Lowers labor cost makes businesses economically sustainable

  • Takes away the burden of hiring, training, and maintain a big employee base

  • Can be onboarded on an ad hoc basis

  • Makes top talent from the industry affordable

  • Improves the production and output

Our Services

Inbound Chat Support Services

Customers today want to find a solution and help within seconds; any process that takes more than 3-5 clicks is rather discarded as useless. Inbound chat support services enable organizations to cater to a busy audience with the best solution at their pace through their preferred medium.

Through inbound chat support services, businesses can help their esteemed customers without disturbing their other processes and resources. Dedicated agents equipped with the required skills and technology can answer customer queries with great efficiency. Chat support services in India allow businesses to save heavily by not building an in-house team.

Inbound Email Support Services

54% of users continue to prefer email as the mode of communication with businesses. To cater to this sophisticated user, organizations need to rely heavily on inbound email support services. Back office process outsourcing service providers are revamping processes and making them efficient to ensure that the best customer service is provided through emails.

A huge percentage of loyal users prefer email as the mode of communication with businesses because it helps them continue from where they left and also because all records are stored for future referral. To answer such a huge volume of inbound requests, organizations prefer inbound email support services, which ensures that all queries are answered on priority with the best possible solution.

Finance & Accounting Outsourcing Services

Finance & Accounting involve working on sensitive data, which needs to be handled tactfully. Often back-office process outsourcing service providers rely on ISO certifications to ensure epitome data safety. At MK, we understand how tender finance & accounting can be hence we fulfill our compliance responsibilities year after year.

Bookkeeping and accounting services where tax liabilities and expenditure needs to be monitored reported and analyzed require professional expertise and access to qualitative tools. With finance & accounting outsourcing services, organizations can rent the required expertise, skills, and tools at incredible prices and garner impressive results.

Data Management Services

Data management is a broader term, if we narrow it down, it is an ocean of data mining, data cleansing, data processing, data digitalization, and data conversion. Back office process outsourcing service providers are equipping organizations with the capabilities to rent data management expertise as per the need without compromising on data sanity.

Varied compliances are making data management outsourcing a possibility, which creates space for stakeholders to take on other important tasks at hand. Data management services when acquired as a bundle helps organizations get genuine insight and profound reports, which can be banked upon for building better and bigger businesses.

Document Management Services

The growth of the digital economy has simplified business processes but it has also attracted new norms. Know your customer and anti-money laundering compliances are here and every organization that offers few specific facilities needs to maintain these records. Document management services are enabling organizations to fulfill KYC and AMC norms quite easily.

Back office process outsourcing service providers that offer document management need to be well-versed with the government and international norms. We at MattsenKumar have collaborated with leading e-commerce, BFSI, food aggregator, and cab service providers in the recent past to manage their KYC needs. Our understanding of the tender data involved and its management makes us the best document management partner for you.

Transcription Services

Poetry is not the only thing that gets lost in transition. Customer query, underlying challenge, and user-behavior often get lost because proper records weren’t maintained. Audio & Video transcription services ensure that all such challenges are rendered obsolete. Speech-to-text services allow organizations to maintain digital records, which can be processed later for identifying an underlying pattern, user-behavior and used for improving business processes.

Back-Office process outsourcing services help organizations save huge manpower costs by offering access to quality teams of professionals. Transcription services in India are highly affordable and ensure quality output.

Want to know all about Business Process Outsourcing?
Visit our Business Process Outsourcing 101 Guide.

Want to know all about Business Process Outsourcing?

Visit our Business Process Outsourcing 101 Guide.

What Makes Us Distinct?

  • 24*7 Customer Support

    To deliver an enhanced customer experience, we have our agents deployed 24*7 to resolve any queries raised by our customers. Making these agents readily available to assist our customers at any point in time helps in making MK a customer-centric contact center.

  • Scalable

    We adjust and fit into the exact requirements of our clients to ensure the successful delivery of transaction processing services. Whether it is order processing, claims processing, or any other requirement, our services are scalable enough to meet your business needs and requirements. What’s most impressive about the scalability feature of our data processing services is that there is no additional cost involved.

  • Instant Response/Quick Query Resolution

    Whether a customer sends an email or connects with the customer support executive via live chat, he/she receives an instant response from the team. This, in turn, makes it possible for the customers to get a quick resolution for their query that may inspire loyalty towards the brand.

  • Impeccable Track Record

    Our teams have been managing back-office operations for some of the leading brands across industries like BFSI, E-commerce, Retail, and Fintech for several years. With the vast experience and track record, we have evolved into the top back-office outsourcing partners from India for global organizations.

Back-Office Process Outsourcing Services for Industry

  • E-commerce

    While the industry continues to grow exponentially, back-office outsourcing has got to play a vital role in its future. With document management services and live chat support services, e-commerce players can equip their customers with an improved customer experience and more features.

    The E-commerce industry is in dire need of data management services, where data cleansing and data processing will help them render better product recommendations and garner more upselling opportunities.

  • BFSI

    The insurance sector is moving steadily towards becoming 100% digital. With more and more people buying insurance online and using net banking for monetary transactions, BFSI players need to move fast and offer more to beat their contemporaries.

    Document management services that include KYC and AMC compliance can help Fintech organizations onboard new users and partners quickly without overlooking the varied norms established by governments. Data digitalization is another service that will contribute to the grand success of BFSI in near future.

  • Retail

    With e-commerce expected to take over 95% of all retail transactions by 2040, the retail industry leaders are moving fast and breaking things. Back office process outsourcing can assist retail players with data digitalization and inbound support services that will fasten their adoption curve while providing the best service to existing userbases.

    Finance & accounting continues to be one of the most demand services by retail. In the digital economy, retail players will be looking for digital solutions, where back-office process services in India will play a crucial role.

  • EdTech

    The J-curve adoption of EdTech is leaving stakeholders with no time to focus on repetitive tasks like document and data management. EdTech organizations can run into challenges if they fail to maintain proper documents and data. With data management outsourcing services, EdTech players can solve their requirements of data cleansing, data processing, and data conversion.

Results you can measure.

$0m

Cost savings through back office processes for clients

0%

Average reduction in time for back office processing for clients

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Average increase in conversion rate for clients

RESOURCE CENTER

    Interested In Back Office Process Outsourcing Services? Fill the form below.

    For career opportunities, visit our Careers Page

    The team at MK proves time and time again that they stand for quality. Our call center operations have improved leads and bounds over the years. Thanks for your services.

    Head - Customer Services

    Head - Customer Services

    Leading US Entertainment Media Company

    I am impressed by the quality acumen which the team brings courtesy their strong background. The dedication to improving our important metrics is commendable.

    Chief Operations Leader

    Chief Operations Leader

    Top US Logistics Service Provider

    What makes MK stand out is their understanding of how contact centers operate and their relentless focus on process improvement. The best team we have associated with so far.

    Vendor Manager

    Vendor Manager

    Leading E-commerce Marketplace

    The team at MK proves time and time again that they stand for quality. Our call center operations have improved leads and bounds over the years. Thanks for your services.

    Head - Customer Services

    Head - Customer Services

    Leading US Entertainment Media Company

    I am impressed by the quality acumen which the team brings courtesy their strong background. The dedication to improving our important metrics is commendable.

    Chief Operations Leader

    Chief Operations Leader

    Top US Logistics Service Provider

    What makes MK stand out is their understanding of how contact centers operate and their relentless focus on process improvement. The best team we have associated with so far.

    Vendor Manager

    Vendor Manager

    Leading E-commerce Marketplace

      Interested In Call Center Outsourcing Services? Fill the form below.

      For career opportunities, visit our Careers Page