A competitive assessment of the leading players in the flights vertical based on key attributes.

Uber is speeding past Ola in all aspects of customer service. Will Ola be able to cope up?

Among Expedia, Airbnb and TripAdvisor, which provided the best navigation and better pricing?

Important metrics & terms of BPO as a periodic table for you.

India is still a win-win proposition for outsourcing business needs.

Use these tips to keep your agents motivated and productive.