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How Business Process Outsourcing Is Critical for SMBs

Critics of small businesses are stunned to see these non-funded and non-popular organizations disrup...

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Top Bottlenecks for E-commerce Growth 

20 years ago, it was tough to imagine that businesses will read millions of tweets and cater to thou...

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compet

How to Leverage Competitive Intelligence for Improved E-commerce Conversions?

Credit card frauds, phishing scams, and frauds by customers are challenges that online stores can ov...

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Statistics That Prove Email and Chat Support is a Must

All digital enterprises are it from e-commerce, EdTech, Fintech, or Hospitality industry is popular ...

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441

Top 7 Hacks to Deliver the Best CX During the Pandemic

Corona pandemic urged the governments to take strict measures and implement complete lockdown. The s...

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10 CX Lessons From Amazon For Every E-commerce Player

“I’ve learned that people will forget what you said, people will forget what you did, bu...

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content moderation

Content Moderation – The Significance & Impact (With Examples)

Understanding Content Moderation In recent times, social media platforms like Twitter and Facebook t...

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back office outsourcing

Back Office Processes That Are Worth Outsourcing

The back office outsourcing market in the United States grew with an impressive CAGR of 7.6%. Bankin...

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Search

5 E-commerce Challenges That Can Be Addressed by Search Quality Analysis

In countries like India and Brazil, 95% and 92% of search traffic respectively come from Google only...

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e-commerce customer experience hack

Top Hacks for Delivering The Best Customer Experience for E-commerce Players

Jeff Bezos’ quote “If you make customers unhappy in the physical world, they might each tell 6 frien...

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