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10 Quick Tips To Reduce Average Handle Time – AHT


Jack is the owner of a million-dollar company that makes an annual turnover of about $100 million. But over the past few years, his company has not be...

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Top 8 KPIs That Can Help Improve Your Customer Experience

customer experience

The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing at a fast-pace, delivering a...

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Employee Engagement – The MK Style


Many times, we, as the people’s manager, receive a message on the importance of appreciating the employees. Undoubtedly, appreciating your employees o...

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All About Average Handle Time (AHT)


Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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7 Traits to Look For When Hiring Customer Service Agents

customer service agent

Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...

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How to Make Your Workplace Woman Friendly


It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It gets worse – women account for a mere 16 percen...

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6 Top Reasons to Outsource Your Back-Office Operations


Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Thinking About Outsourcing Your Customer Support? Here’s Why You Should


Customer Support is crucial for any organization’s success today. Without a strong support team, it is hard to retain customers and grow the business ...

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Customer Service – The New Battle Ground for World Class Organizations


All businesses today have their own goals, visions and missions. But it is a known fact that every business exists for one purpose – serve their custo...

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Gender Diversity at Work Place – Why It Is Good For You


According to a McKinsey report, gender-diverse companies are 15 percent more likely to outperform their peers financially than those dominated by one ...

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