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10 Quick Tips To Reduce Average Handle Time – AHT

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Jack is the owner of a million-dollar company that makes an annual turnover of about $100 million. But over the past few years, his company has not be...

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Top 8 KPIs That Can Help Improve Your Customer Experience

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The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing at a fast-pace, delivering a...

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Employee Engagement – The MK Style

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Many times, we, as the people’s manager, receive a message on the importance of appreciating the employees. Undoubtedly, appreciating your employees o...

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All About Average Handle Time (AHT)

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Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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7 Traits to Look For When Hiring Customer Service Agents

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Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...

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How to Make Your Workplace Woman Friendly

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It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It gets worse – women account for a mere 16 percen...

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6 Top Reasons to Outsource Your Back-Office Operations

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Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Thinking About Outsourcing Your Customer Support? Here’s Why You Should

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Customer Support is crucial for any organization’s success today. Without a strong support team, it is hard to retain customers and grow the business ...

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Customer Service – The New Battle Ground for World Class Organizations

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All businesses today have their own goals, visions and missions. But it is a known fact that every business exists for one purpose – serve their custo...

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Gender Diversity at Work Place – Why It Is Good For You

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According to a McKinsey report, gender-diverse companies are 15 percent more likely to outperform their peers financially than those dominated by one ...

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