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How to Make Your Workplace Woman Friendly

Woman-Friendly-Workplace

It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It gets worse – women account for a mere 16 percen...

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6 Top Reasons to Outsource Your Back-Office Operations

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Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Thinking About Outsourcing Your Customer Support? Here’s Why You Should

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Customer Support is crucial for any organization’s success today. Without a strong support team, it is hard to retain customers and grow the business ...

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Customer Service – The New Battle Ground for World Class Organizations

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All businesses today have their own goals, visions and missions. But it is a known fact that every business exists for one purpose – serve their custo...

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Gender Diversity at Work Place – Why It Is Good For You

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According to a McKinsey report, gender-diverse companies are 15 percent more likely to outperform their peers financially than those dominated by one ...

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MattsenKumar Doubles Down on India, Announces New 550 Seat Jaipur BPO Site

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Citing client growth and the need for expansion beyond their current operations in Gurgaon, India, MattsenKumar (“MK”) has announced that they are dou...

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Outsource to India : A Win-Win Proposition

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Limited infrastructure, insufficient manpower, and high costs are some of the problems that can plague any business. Even as you try and expand your c...

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How NPS Prediction Impacts “Customer Success”

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NPS Management is a well-known social phenomenon that a happy customer talks about you to three friends while an unhappy one would talk to thousands. ...

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