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BPOs help fight COVID

How Can BPOs help Organizations Prepare for Post COVID Era?

The sharp increase in cyberattack incidents, e-commerce stores see a spike in orders, and organizati...

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improve product discovery

6 Steps to Improve E-commerce Product Discovery 

Customers often start their online shopping journey with an idea and not a product. Customers rely o...

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E-commerce challenges due to COVID

Top COVID-19 Challenges for E-commerce Players And The Solutions

The COVID-19 pandemic has caused hospitality and retail industry irreparable harm but on the other h...

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CX Influencers 2020

Top 20 CX Influencers To Follow In 2020 – MattsenKumar Edition

2020 started as a normal year and continued that way up until March but since then, we all are facin...

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Why Business Process Outsourcing Is Critical for SMBs

Critics of small businesses are stunned to see these non-funded and non-popular organizations disrup...

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Online shopping & business icon on retro computer keyboard

Top Bottlenecks for E-commerce Growth 

20 years ago, it was tough to imagine that businesses will read millions of tweets and cater to thou...

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compet

How to Leverage Competitive Intelligence for Improved E-commerce Conversions?

Credit card frauds, phishing scams, and frauds by customers are challenges that online stores can ov...

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Business e-commerce icon on computer keyboard button

Statistics That Prove Email and Chat Support is a Must

All digital enterprises are it from e-commerce, EdTech, Fintech, or Hospitality industry is popular ...

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441

Top 7 Hacks to Deliver the Best CX During the Pandemic

Corona pandemic urged the governments to take strict measures and implement complete lockdown. The s...

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Product package boxes and shopping bag in cart with laptop computer which web store shop on screen for online shopping and delivery concept

10 CX Lessons From Amazon For Every E-commerce Player

“I’ve learned that people will forget what you said, people will forget what you did, bu...

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