Blog - MattsenKumar

How to Make Your Workplace Woman Friendly

May 31, 2017
MK Culture

It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It gets worse – women account for a mere 16 percen...

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6 Top Reasons to Outsource Your Back-Office Operations

April 18, 2017
MK Insights

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Thinking About Outsourcing Your Customer Support? Here’s Why You Should

March 28, 2017
MK Insights

Customer Support is crucial for any organization’s success today. Without a strong support team, it is hard to retain customers and grow the business ...

Customer Service – The New Battle Ground for World Class Organizations

March 15, 2017
MK Insights

All businesses today have their own goals, visions and missions. But it is a known fact that every business exists for one purpose – serve their custo...

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Gender Diversity at Work Place – Why It Is Good For You

March 8, 2017
MK Culture

According to a McKinsey report, gender-diverse companies are 15 percent more likely to outperform their peers financially than those dominated by one ...

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MattsenKumar Doubles Down on India, Announces New 550 Seat Jaipur BPO Site

February 16, 2017
MK Insights News

Citing client growth and the need for expansion beyond their current operations in Gurgaon, India, MattsenKumar (“MK”) has announced that they are dou...

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Outsource to India : A Win-Win Proposition

January 9, 2017
MK Insights

Limited infrastructure, insufficient manpower, and high costs are some of the problems that can plague any business. Even as you try and expand your c...

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How NPS Prediction Impacts “Customer Success”

March 9, 2016
MK Insights

NPS Management is a well-known social phenomenon that a happy customer talks about you to three friends while an unhappy one would talk to thousands. ...

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