Rigorous scrutiny, traversing for redundancies and unearthing inefficiencies were the stereotyped de...
A consumer-facing business often faces a dilemma about whether to improve on customer experience man...
A recently conducted study has discovered that an average person’s attention span is a mere 8 second...
Eliza is the owner of a newly-established start-up that has been doing well in the market so far. Th...
Like every SaaS company that is passionate about keeping its customers happy, Smith has always staye...
Joey has been working as a contact center executive for over a year now. A keen learner with a quest...
With the changing trends and the emerging needs of improved customer experience, it has become cruci...
Every business wants to be its customers’ preferred choice. Be it in terms of customer service, prod...
When a customer is asked about the best customer experience he/she ever had in his/her life, it woul...
According to a recent survey conducted by Glassdoor, 69 percent of executives rated diversity and in...
