Blog - MattsenKumar

10 Quick Tips To Reduce Average Handle Time – AHT

September 26, 2018
MK Insights

Jack is the owner of a million-dollar company that makes an annual turnover of about $100 million. But over the past few years, his company has not be...

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Top 8 KPIs That Can Help Improve Your Customer Experience

September 18, 2018
MK Insights

The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing at a fast-pace, delivering a...

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Employee Engagement – The MK Style

September 18, 2018
MK Culture

Many times, we, as the people’s manager, receive a message on the importance of appreciating the employees. Undoubtedly, appreciating your employees o...

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All About Average Handle Time (AHT)

September 12, 2018
MK Insights

Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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7 Traits to Look For When Hiring Customer Service Agents

September 4, 2018
MK Insights

Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...

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How to Make Your Workplace Woman Friendly

May 31, 2017
MK Culture

It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It gets worse – women account for a mere 16 percen...

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6 Top Reasons to Outsource Your Back-Office Operations

April 18, 2017
MK Insights

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Thinking About Outsourcing Your Customer Support? Here’s Why You Should

March 28, 2017
MK Insights

Customer Support is crucial for any organization’s success today. Without a strong support team, it is hard to retain customers and grow the business ...

Customer Service – The New Battle Ground for World Class Organizations

March 15, 2017
MK Insights

All businesses today have their own goals, visions and missions. But it is a known fact that every business exists for one purpose – serve their custo...

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Gender Diversity at Work Place – Why It Is Good For You

March 8, 2017
MK Culture

According to a McKinsey report, gender-diverse companies are 15 percent more likely to outperform their peers financially than those dominated by one ...

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