It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It gets worse - women account for a mere 16 percent of the leadership teams of companies in the US (and only 15 percent of the leadership teams in India).

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Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’s markets is cut-throat. Everyone, from established players to the new-kids-on-the-block, is being forced to find new ways of cutting costs and making their operations ever more efficient. The slightest difference in the price offered to customers or operational costs could be the difference between life and bankruptcy.

As discussed in our previous blog article, Customer Support (CS) is a vital part of any organization’s offerings. Without a strong support team, it is hard to retain customers.

However, creating and managing your own CS team is no mean feat. For smaller scale companies that have fewer clients, having just a handful of people managing your customer support team may work. Companies with a larger customer base, naturally, need larger support teams.

Different businesses have different aims, visions and missions. However, at the end of the day, the basic goal for most businesses comes down to same thing: the need to make money. Without money, you won’t be able to pay your employees and keep your business afloat.

As per a McKinsey report, gender-diverse companies are 15 percent more likely to outperform their peers financially than those dominated by one gender. Every 10 percent increase in gender diversity, led to a 3.5 percent increase in EBIT. (Source: McKinsey)

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Limited space, insufficient manpower and high costs are but some of the problems that can plague a business. Even as you try and expand your core business, you need to also expand your capacity for handling back-office and voice requirements. However, the cost of hiring and accommodating the resources required for this locally can be quite daunting. In fact, it can often eat away at your profits.

“Our assets walk out of the work place every night, and our job is to ensure that they love coming back every morning.” Our low employee turnover combined with a high performance work culture often leads many of our business clients and partners to ask us how we manage attrition. Our answer to this is simple; we don’t “manage attrition”.

How we radically changed our Client Services model We, as an organization, have been avid followers and users of Six Sigma (and lean) methodologies for over a decade. Analysis based on statistical Read More

How NPS prediction impacts “Customer Success” NPS Management is a well known social phenomena, that a happy customer talks about you to three friends while an unhappy one would talk to thousands!

Misleading Statistics (Simply put Statistics is a collection and interpretation of data. Now if this data is misinterpreted the results can not only be misleading but also throw off the organizational plan

Sell Yourself Before Selling Your Products Every company strives to capture more revenue from existing customers and maintain higher profit margin, as a result their sales models have become more complex and

Science Behind MK’s Customer Success When you call your provider there’s always a message “Your call may be recorded for training and quality purposes” playing while you’re waiting for an advisor top Read More