Archive for tag: work from home

Contact Center Metrics to Focus on During Lockdown

8 Contact Center Metrics to Focus on During Lockdown

Due to the Coronavirus pandemic, the focus has shifted from customers to employees. Organizations to...

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How to Deploy a Remote Workforce for Contact Center

How to Deploy a Remote Workforce for Your Contact Center?

A Stanford study revealed, “employees who work from home are 13% more productive than employees who ...

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