tag: NPS

NPS Score: A Key Metric to Measure Your Customer Experience

November 22, 2018
MK Insights

When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the internet or ask his/her friends at a personal level....

How NPS Prediction Impacts “Customer Success”

March 9, 2016
MK Insights

NPS Management is a well-known social phenomenon that a happy customer talks about you to three friends while an unhappy one would talk to thousands. ...