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tag: NPS

10 Critical Factors That May Impact Your Net Promoter Score (NPS)

Net Promoter Score

A number of measures have been taken by several companies to improve their Net Promoter Score (NPS). Some of these include paying close attention to t...

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NPS Score: A Key Metric to Measure Your Customer Experience

NPS Score

When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the internet or ask his/her friends at a personal level....

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How NPS Prediction Impacts “Customer Success”

customer success

NPS Management is a well-known social phenomenon that a happy customer talks about you to three friends while an unhappy one would talk to thousands. ...

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