E-commerce Text Moderation Services

According to Adweek, 93% of shoppers say that user-generated content can help them with their purchasing decisions. This is huge and significant for every online marketplace as it highlights the impact of authentic reviews on the platform. Online marketplaces and other internet companies must monitor their user-generated content to augment their user experience and better business outcomes.

Text Moderation Services are designed to monitor such user-generated content in real-time and filter the unwanted ones based on the platform or legal guidelines. This not only improves the user experience on the platform but also helps businesses achieve their goals easily.

Our Text Moderation Services

Online Chat Moderation

Ideal for platforms that leverage live chat or normal one-to-one chat with the user community. It is vital to monitor the comments that are shared by users or viewers during these chat sessions. Our team will ensure real-time monitoring of chat sessions and review the content for compliance issues.

Online Chat Moderation

Social Media Comment & Post Moderation

 Social media communities are avenues where non-compliant content creeps in on the platforms. It is vital to monitor social media pages and accounts to ensure the right content is posted on them. Our team will ensure all your user-generated content on social media channels are compliant and is healthy for your brand.\

See our Social Media Moderation Services

Social Media Comment & Post Moderation

Online Review Moderation

Perfect for e-commerce platforms to monitor the user reviews that are posted on the shopping platform. As these reviews impact the shopping experience, our team will work 24/7 to ensure your platform is devoid of spammy reviews and other content posted by users.

Online Review Moderation

Forum & Community Moderation

Forums and communities have evolved into an important element in every organization’s growth strategy. Monitoring the content shared on these forums is critical for brand reputation and community growth. Our team will ensure the sanctity of the content posted by members and compliance with the forums.

Forum & Community Moderation

Other Text Moderation Projects

Our experts are capable of handling any moderation projects of any kind of user-generated content. So if you have any content that needs round-the-clock monitoring, our team can manage that for you.

Other Text Moderation Projects

Key Benefits

  • Enhanced User Experience

    Moderated platforms and customer forums deliver an exceptional experience for your customers.

  • Better Customer Satisfaction

    Customers when provided with a platform with the right information will remain satisfied and loyal.

  • Faster Community Growth

    Better experience and support provided will spread the word for your platform accelerating adoption.

  • Revenue Growth

    Better user experience leads to improved customer actions, hence better revenue growth results.