Blog : BPO

call center workforce management

Call Center Workforce Management: Fundamentals & Best Practices 

Effectively run contact centers have helped enterprises register incomparable growth. Often referred...

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example of BPO services

Explained: How Organizations Can Benefit From BPOs (With Examples)

The history of the BPO industry is rather a fascinating one. From asking organizations to outsource ...

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Advantages of outsourcing

Top 10 Advantages of Outsourcing One Should Not Ignore

After the great recession in 2008, it was expected that 80% of outsourcing jobs that originated in t...

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Hidden benefits of BPO

5 Underrated Benefits of Business Process Outsourcing With Maximum Impact

Outsourcing has always been marketed as a service that saves time, reduces cost, and improves effici...

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BPO trends 2021

Top Business Process Outsourcing Trends for 2021

In 2018, the global BPO industry was valued at $85.6 billion, which rose to $92.5 billion in 2019. T...

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BPO challenges

Business Challenges That Outsourcing Can Address

Industry veterans refer to outsourcing as a perennial service that is not bound by seasons, it conti...

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BPO questions