Blog : BPO

work from home

How to Deploy a Remote Workforce for your Contact Center?

A Stanford study revealed, “employees who work from home are 13% more productive than employees who ...

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healthcare outsourcing

Outsourcing in Healthcare- Key Trends to Watch Out For

By 2024, the Healthcare industry will be outsourcing projects worth $105.60 billion. The expenditure...

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outsourcing for startups

Processes Every Growing Start-up Should Consider Outsourcing

“Good idea, bad implementation” is perhaps the phrase that explains why 90% of start-ups fail. 24% o...

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custo

Trends that will Shape the BPO Sector in 2020

BPO services have always been about speed, responsiveness, understanding concerns of a lead and offe...

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processes to outsource

Business Process Outsourcing for Organizations – Functions That Can Benefit

In 2018, the global business process outsourcing industry was worth $85.6 Billion, by March 2019, 59...

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MK

Expert’s View: Biggest Challenge Faced by Today’s Contact Center Leader

Contact Center Leaders and Managers have spent numerous sleepless nights ensuring well-being of agen...

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start-up business

10 Reasons That Explain Why Investing in Contact Center is Good for Start-Ups

Eliza is the owner of a newly-established start-up that has been doing well in the market so far. Th...

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outsourcing

5 Things To Keep In Mind Before Outsourcing Your Contact Center

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for ever...

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Back-office-operation

6 Top Reasons to Outsource Your Back-Office Operations

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to d...

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outsourcing-customer-support

Thinking About Outsourcing Your Customer Support? Here’s Why You Should

Customer Support is crucial for any organization’s success today. Without a strong support team, it ...

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