Blog : BPO

Outsourcing in BFSI

How To Select The Best Outsourcing Partner For Your BFSI Processes?

Banking, Financial Services, and Insurance sector have aggressively transformed themselves and lever...

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MK_Insights_24-04-2020

8 Contact Center Metrics to Focus on During Lockdown

Due to the Coronavirus pandemic, the focus has shifted from customers to employees. Organizations to...

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MK_Insights_15-04-2020_02

Productivity Tips for Contact Center Agents Working From Home

COVID pandemic has established Work from Home as a viable alternative and now businesses are serious...

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work from home

How to Deploy a Remote Workforce for Your Contact Center?

A Stanford study revealed, “employees who work from home are 13% more productive than employees who ...

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healthcare outsourcing

Outsourcing in Healthcare- Key Trends to Watch Out For

By 2024, the Healthcare industry will be outsourcing projects worth $105.60 billion. The expenditure...

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outsourcing for startups

Processes Every Growing Start-up Should Consider Outsourcing

“Good idea, bad implementation” is perhaps the phrase that explains why 90% of start-ups fail. 24% o...

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custo

Trends that will Shape the BPO Sector in 2020

BPO services have always been about speed, responsiveness, understanding concerns of a lead and offe...

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processes to outsource

Business Process Outsourcing for Organizations – Functions That Can Benefit

In 2018, the global business process outsourcing industry was worth $85.6 Billion, by March 2019, 59...

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MK

Expert’s View: Biggest Challenge Faced by Today’s Contact Center Leader

Contact Center Leaders and Managers have spent numerous sleepless nights ensuring well-being of agen...

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start-up business

10 Reasons That Explain Why Investing in Contact Center is Good for Start-Ups

Eliza is the owner of a newly-established start-up that has been doing well in the market so far. Th...

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