Rigorous scrutiny, traversing for redundancies and unearthing inefficiencies were the stereotyped de...
A consumer-facing business often faces a dilemma about whether to improve on customer experience man...
With the changing trends and the emerging needs of improved customer experience, it has become cruci...
Every business wants to be its customers’ preferred choice. Be it in terms of customer service, prod...
When a customer is asked about the best customer experience he/she ever had in his/her life, it woul...
You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and...
A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....
“A woman is like a magic wand that can transform your world. She is the one who can make your life m...
The term customer experience or CX is emerging as one of the key differentiators to drive growth and...
With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...
