Welcome To MattsenKumar
At MattsenKumar, we provide most cost effective global business process outsourcing and management services that with the collaboration of our clients, delivers maximum ROI. Our contact center services caters to customers through Voice, IVR, Chat, Email and Social media channels. We are capable of providing support in multiple languages through our offshore operations. Our technology infrastructure is PCI Level 1 certified to provide highest level of security to client data.
Services We Offer
Our innovative and cost effective solution helps our clients in achieving high business efficiencies. Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect.
BPO A responsible, committed and agile BPO partner that understands your business philosophy and constantly adapts to evolving global business environment can render effective outsourcing solutions that deliver maximum ROI for your company.
AnalyticsBusinesses need insightful and actionable data to achieve a competitive advantage. We make it available at your desktop through MK Analytics. Our solutions are amongst the most user friendly, easy to implement, customizable and cost efficient
ConsultingAt MK, we have a skilled team of Six Sigma, Lean practitioners and members certified on PMP, COPC and ITIL. We have been able to consistently showcase a definitive ROI of up to 12X across different projects delivered to our clients
About MattsenKumar
Outsourcing with MattsenKumar (“MK”) means more than “just” competent, cost effective service delivery, it also means partnering with a fully transparent, goal oriented, winning team that constantly strives to raise the bar for its’ clients—and does! With over thirteen (13) years of providing third party quality for a wide variety of Fortune 500 clients through their exclusive partnership with HyperQuality, ensuring top quality in all output is a huge part of MK’s DNA——and these quality extras are built into their support model. Through our Business Insights team, in addition to successful transactional output, we also offer business analytics and assessment to further enhance our value proposition. A commitment to ensuring maximum protection of client data is demonstrated through several successive years of being PCI CERTIFIED
Case Studies
Process Mapping & Optimization Help Reduce Turnaround Time and Cost
Information Technology
A smart "invisible" human engagement that significantly improves IVR usage
It- Enabled ServicesImproving Lives And Bridging Gaps
MattsenKumar is powered by passionate team members committed to “giving back,” and through company sponsorship and employee committees created to prioritize and organize charitable outreach, MK employees get to practice their compassion leveraging a variety of worthy causes. Thousands of hours are donated annually and all employees who give do it because they care --- team members receive no financial benefit while doing so, but they certainly do receive a different type of reward --- plentiful smiles, renewed hopes and thankful prayers or blessings.
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