November 2, 2020
We are fortunate to work with some of the world class organizations from various industries across the globe. We are proud of the fantastic results we have achieved for them which contributes to our lowest client attrition rate.
OUR SERVICES
Helping organizations with highly efficient contact centers delivering exceptional results in terms of higher customer satisfaction and a boost in revenues.
Serving organizations with world-class back-office operations managing chat, email, and transactions with the highest data security and quality.
Partnering with organizations with specialized and customized services aligned for the entire e-commerce value chain for growth and better customer loyalty.
Harnessing data to improve the contact center operations and better decision-making, enabling high growth while improving processes.
Leveraging our decades of experience to help organizations enhance their service quality, customer satisfaction, and loyalty.
Combining technology and analytics to build tools that will help enhance the contact center performance, social media marketing, and more.
AWARDS & RECOGNITION
OUR PAST WORK
How MattsenKumar’s Back-Office Expertise Helped The Largest Global Food Aggregator Achieve Operational Excellence
Customer Profile The client is one of the leading global food aggregators and food delivery startup serving over 11.2 mi
How MattsenKumar Helped Leading Indian Retail Chain Achieve Success On Leading E-commerce Marketplaces
Customer Profile The client is one of the leading retailers in the country who specializes in delivering affordable qual
Omnichannel Support Transforms Customer Experience For Leading Fintech Player In India
Customer Profile The client is one of the fastest-growing Fintech players in India providing a wide range of products an
Find out the most important metrics for your contact center.
Our Contact Center Metrics Guide. Available Now.
INDUSTRY EXPERTISE
Our expertise spans across industries like BFSI, Technology, Education, Retail, E-commerce, Media, Entertainment, and Telecom. We have worked with leading organizations across these industries and helped them deliver the best experience for their customers and achieve the holy grail of growth.
We have helped organizations across industries with our expertise in contact center management, back-office operations, process improvement, and e-commerce consulting. We bring our expertise and cross-industry experience to help our clients establish the best processes to boost their performance efficiently.
LATEST FROM OUR BLOG
October 21, 2020
September 21, 2020
September 18, 2020
September 7, 2020
WHAT OUR CLIENTS SAY
MK has evolved to be our most trustworthy partner for business process outsourcing over the last decade. Thanks for the support.
Vice President
The highlight of our association with MattsenKumar was the flexibility and expertise the talent pool brings to the table. Kudos team.
Manager - Quality & Analysis
The team has always displayed a “can-do” attitude in the toughest of the situations. That’s why MK is our preferred partner for outsourcing.
VP – Customer Experience
Our Mission is to become a Trusted Partner who provides innovative, specialized technologies that ensure our clients receive maximum return on investment.
With more than 13 years of experience in quality improvement and contact center management, we strive to help our clients improve their processes, achieve their goals and KPIs.
Corporate Responsibility
At MattsenKumar, we believe in “giving back” to the society and we strive hard to improve our charitable outreach every year.
Our Leadership & Our People
Our team brings in immense experience in BPO, Quality, Process Improvement, Analytics and more
Why MattsenKumar
We have developed our unique attributes which help us stand out from the competition and get noticed by our clients.
Frequently Asked Questions
We believe in helping our clients in every way possible and the starting point is by answering any question they have.
