Helping organizations with highly efficient contact centers delivering exceptional results in terms of higher customer satisfaction and boost in revenues.

Harnessing data to improve the contact center operations and better decision-making, enabling high growth while improving processes.

Combining technology and analytics to build tools which will help enhance the contact center performance, social media marketing and more.

Serving organizations with world class back office operations managing chat, email and transactions with highest data security and quality.

Assisting ecommerce organizations in managing seller support, cataloguing, marketplace listing and search accuracy improvements.

OUR PAST WORK

We are fortunate to work with some of the world class organizations from various industries across the globe. We are proud of the fantastic results we have achieved for them which contributes to our lowest client attrition rate.

Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv
Boosting Customer Loyalty using NPS Analytics Boosting-Customer-Loyalty-Using-NPS-Analytics

Boosting Customer Loyalty using NPS Analytics

Our team worked with a diversified public North American communications and media company and helped them improve their

INDUSTRY EXPERTISE

  • bfsi

    Banking & Financial

    We have helped some of the top financial institutions around the globe improve their CSAT and more.

  • it-1

    Technology

    We have helped some of the leading global technology players boost their conversion rates and more.

  • edu

    Education

    We have worked with some of the top educational institutions helping them reduce client churn rates.

  • retail

    Retail & eCommerce

    Leading global retail organizations have used our expertise to boost their sales conversions and more.

  • media

    Media & Entertainment

    We have worked with top global media organizations and improved NPS by improving their processes .

Our Mission is to become a Trusted Partner who provides innovative, specialized technologies that ensure our clients receive maximum return on investment.

With more than 13 years of experience in quality improvement and contact center management, we strive to help our clients improve their processes, achieve their goals and KPIs.

 

Corporate Responsibility

Corporate Responsibility

At MattsenKumar, we believe in “giving back” to the society and we strive hard to improve our charitable outreach every year.

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Our Leadership & Our People

Our Leadership & Our People

Our team brings in immense experience in BPO, Quality, Process Improvement, Analytics and more

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Why MattsenKumar

Why MattsenKumar

We have developed our unique attributes which helps us stand out from competition and get noticed by our clients.

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Frequently Asked Questions

We believe in helping our clients in every way possible and the starting point is by answering any question they have.

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