We are fortunate to work with some of the world class organizations from various industries across the globe. We are proud of the fantastic results we have achieved for them which contributes to our lowest client attrition rate.
Helping organizations with highly efficient contact centers delivering exceptional results in terms of higher customer satisfaction and boost in revenues.
Harnessing data to improve the contact center operations and better decision-making, enabling high growth while improving processes.
Assisting ecommerce organizations in managing seller support, cataloguing, marketplace listing and search accuracy improvements.
Combining technology and analytics to build tools which will help enhance the contact center performance, social media marketing and more.
OUR PAST WORK
Our Mission is to become a Trusted Partner who provides innovative, specialized technologies that ensure our clients receive maximum return on investment.
With more than 13 years of experience in quality improvement and contact center management, we strive to help our clients improve their processes, achieve their goals and KPIs.
At MattsenKumar, we believe in “giving back” to the society and we strive hard to improve our charitable outreach every year.
Our Leadership & Our People
Our team brings in immense experience in BPO, Quality, Process Improvement, Analytics and more
We have developed our unique attributes which help us stand out from the competition and get noticed by our clients.
MK INSIGHTS BLOG
Our experts strive to provide the latest developments in contact center operations, speech analytics, quality improvement and much more. Subscribe to MK Insights blog to stay updated.