Helping organizations with highly efficient contact centers delivering exceptional results in terms of higher customer satisfaction and boost in revenues.
Serving organizations with world class back office operations managing chat, email and transactions with highest data security and quality.
Partnering with organizations with specialized and customized services aligned for the entire e-commerce value chain for growth and better customer loyalty.
Harnessing data to improve the contact center operations and better decision-making, enabling high growth while improving processes.
Combining technology and analytics to build tools which will help enhance the contact center performance, social media marketing and more.
We are fortunate to work with some of the world class organizations from various industries across the globe. We are proud of the fantastic results we have achieved for them which contributes to our lowest client attrition rate.
Our expertise spans across industries like BFSI, Technology, Education, Retail, E-commerce, Media, Entertainment, and Telecom. We have worked with leading organizations across these industries and helped them deliver the best experience for their customers and achieve the holy grail of growth.
We have helped organizations across industries with our expertise in contact center management, back-office operations, process improvement, and e-commerce consulting. We bring our expertise and cross-industry experience to help our clients establish the best processes to boost their performance efficiently.
MK has evolved to be our most trustworthy partner for business process outsourcing over the last decade. Thanks for the support.
The highlight of our association with MattsenKumar was the flexibility and expertise the talent pool brings to the table. Kudos team.
The team has always displayed a “can-do” attitude in the toughest of the situations. That’s why MK is our preferred partner for outsourcing.
With more than 13 years of experience in quality improvement and contact center management, we strive to help our clients improve their processes, achieve their goals and KPIs.
At MattsenKumar, we believe in “giving back” to the society and we strive hard to improve our charitable outreach every year.
Our team brings in immense experience in BPO, Quality, Process Improvement, Analytics and more
We have developed our unique attributes which help us stand out from the competition and get noticed by our clients.
We believe in helping our clients in every way possible and the starting point is by answering any question they have.
