An Adobe study found “returning customers spend three times more than the first-timers” and the stud...
February 12, 2020
We are now a
Clutch Leader for Call Answering Services
for Banking, Financial Services and Insurance (BFSI) Industry
Helping organizations with highly efficient contact centers delivering exceptional results in terms of higher customer satisfaction and boost in revenues.
Serving organizations with world class back office operations managing chat, email and transactions with highest data security and quality.
Partnering with organizations with specialized and customized services aligned for the entire e-commerce value chain for growth and better customer loyalty.
Harnessing data to improve the contact center operations and better decision-making, enabling high growth while improving processes.
Combining technology and analytics to build tools which will help enhance the contact center performance, social media marketing and more.
OUR PAST WORK
We are fortunate to work with some of the world class organizations from various industries across the globe. We are proud of the fantastic results we have achieved for them which contributes to our lowest client attrition rate.
Enhancement of Customer Experience For A Leading Global Restaurant Chain
Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury fine dining
Generating Better and Faster Sales Results in less than 90 Days
Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv
Our experts strive to provide the latest developments in contact center operations, quality improvement and much more.
A Statista study reveals “more than 2.1 billion people will spend over $6.5 trillion on e-commerce p...
February 5, 2020
E-commerce stores have revolutionized the way, people browse, shop or suggest products. The online s...
January 29, 2020
Creating and maintaining an e-commerce product catalog is an overwhelming task but strategically it ...
January 21, 2020
From a jumbled repository of information to a well-organized exhibit, the Internet has come a long w...
January 16, 2020
BPO services have always been about speed, responsiveness, understanding concerns of a lead and offe...
December 24, 2019
In 2018, the global business process outsourcing industry was worth $85.6 Billion, by March 2019, 59...
December 19, 2019
Introduction: The Current State of E-commerce
In 2019, 2 Billion people together made online transa...
December 6, 2019
By 2040, the e-commerce landscape is expected to cover 95% of all...
December 2, 2019
For millions of people, everything on the Internet starts with a small search on Google. Daily over ...
November 26, 2019
INDUSTRY EXPERTISE
Our expertise spans across industries like BFSI, Technology, Education, Retail, E-commerce, Media, Entertainment, and Telecom. We have worked with leading organizations across these industries and helped them deliver the best experience for their customers and achieve the holy grail of growth.
We have helped organizations across industries with our expertise in contact center management, back-office operations, process improvement, and e-commerce consulting. We bring our expertise and cross-industry experience to help our clients establish the best processes to boost their performance efficiently.
MK has evolved to be our most trustworthy partner for business process outsourcing over the last decade. Thanks for the support.
Vice President
The highlight of our association with MattsenKumar was the flexibility and expertise the talent pool brings to the table. Kudos team.
Manager - Quality & Analysis
The team has always displayed a “can-do” attitude in the toughest of the situations. That’s why MK is our preferred partner for outsourcing.
VP – Customer Experience
Our Mission is to become a Trusted Partner who provides innovative, specialized technologies that ensure our clients receive maximum return on investment.
With more than 13 years of experience in quality improvement and contact center management, we strive to help our clients improve their processes, achieve their goals and KPIs.
Corporate Responsibility
At MattsenKumar, we believe in “giving back” to the society and we strive hard to improve our charitable outreach every year.
Our Leadership & Our People
Our team brings in immense experience in BPO, Quality, Process Improvement, Analytics and more
Why MattsenKumar
We have developed our unique attributes which help us stand out from the competition and get noticed by our clients.
Frequently Asked Questions
We believe in helping our clients in every way possible and the starting point is by answering any question they have.
