Helping organizations with highly efficient contact centers delivering exceptional results in terms of higher customer satisfaction and boost in revenues.

Serving organizations with world class back office operations managing chat, email and transactions with highest data security and quality.

Harnessing data to improve the contact center operations and better decision-making, enabling high growth while improving processes.

Assisting ecommerce organizations in managing seller support, cataloguing, marketplace listing and search accuracy improvements.

Combining technology and analytics to build tools which will help enhance the contact center performance, social media marketing and more.

OUR PAST WORK

We are fortunate to work with some of the world class organizations from various industries across the globe. We are proud of the fantastic results we have achieved for them which contributes to our lowest client attrition rate.

Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv

INDUSTRY EXPERTISE

  • bfsi

    Banking & Financial

    We have helped some of the top financial institutions around the globe improve their CSAT and more.

  • it-1

    Technology

    We have helped some of the leading global technology players boost their conversion rates and more.

  • edu

    Education

    We have worked with some of the top educational institutions helping them reduce client churn rates.

  • retail

    Retail & eCommerce

    Leading global retail organizations have used our expertise to boost their sales conversions and more.

  • media

    Media & Entertainment

    We have worked with top global media organizations and improved NPS by improving their processes.

Our Mission is to become a Trusted Partner who provides innovative, specialized technologies that ensure our clients receive maximum return on investment.

With more than 13 years of experience in quality improvement and contact center management, we strive to help our clients improve their processes, achieve their goals and KPIs.

 

Corporate Responsibility

At MattsenKumar, we believe in “giving back” to the society and we strive hard to improve our charitable outreach every year.

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Our Leadership & Our People

Our team brings in immense experience in BPO, Quality, Process Improvement, Analytics and more

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Why MattsenKumar

We have developed our unique attributes which help us stand out from the competition and get noticed by our clients.

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Frequently Asked Questions

We believe in helping our clients in every way possible and the starting point is by answering any question they have.

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MK INSIGHTS BLOG

Our experts strive to provide the latest developments in contact center operations, speech analytics, quality improvement and much more. Subscribe to MK Insights blog to stay updated.