The fact that customer experience is the key to success is n...
Innovation is the Backbone of Everything we do at MattsenKumar
At MattsenKumar, we have been always been a proponent of innovation which helps us bring excellent results for our clients. Our technology team has developed more than 200+ innovative solutions for our clients in past 2 decades helping them save costs, boost productivity and achieve their ideal business outcomes.
Check out some of the tools developed by our technology team at MattsenKumar.
Results you can measure.
Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...
Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...
MattsenKumar made speech analytics deployment a breeze and we started seeing results in one week flat
We did four different projects with Speech Analytics across different areas of application. The results in all areas were very promising and we are already in the process of making some significant changes
We have been real pleased with the Non Talk Time Analysis. Good job. Keep it up. Love it.