For more than 15 years, MattsenKumar has been a pioneer in establishing and transforming contact center operations for leading organizations across the globe. With over 19 years of providing third-party quality monitoring through our exclusive partnership with HyperQuality, quality has always been a part of our DNA.
The Trusted Partner for Business Process Outsourcing for
Leading Global Organizations Across Industries
At MK, we place prime importance on “data security” and our commitment to the same is showcased by our PCI Certification over several successive years. Our commitment to providing quality outsourcing capabilities, a highly qualified and trained workforce, the right data security measures in place, and the promise of maximum ROI forms the secret MK sauce which our clients have embraced for the past 15 years. Our ISO Certifications advocate our commitment towards quality and excellence in everything we do.
Our expertise in quality management and process transformation has helped us evolve into a preferred partner for Business Process Outsourcing for some of the leading global brands. We provide call center outsourcing, back-office process outsourcing, e-commerce outsourcing, professional services, and more to our clients.
For call center outsourcing, we rely on cutting-edge technology and our trained workforce to manage both outbound and inbound processes. These include customer service, technical support, upselling, information calls, lead generation, sales outsourcing, and onboarding services.
Our back-office process outsourcing services focus on delivering exceptional efficiencies with the internal processes of our clients and save them both time and money. These services include inbound chat and email, live chat, finance and accounting, data management, document management, and transcription services.
Our e-commerce outsourcing team works with some of the leading e-commerce and retail brands and helps them be strategic in a rapidly changing industry environment. Our e-commerce outsourcing services include catalog management services, product management services, buyer and seller management support, and e-commerce analytics.
Our Third Party Quality services team focus on delivering high ROI & value add for each client by evaluating transactions and meeting client needs by providing end-to-end Evaluation Tool and Speech Analytics solution.
Our professional services team is the culmination of our business process management and improvement expertise spanning across the years. Our team supports our clients with business process management, business intelligence and analytics, business process management, customer experience management, data visualization services, and content moderation services.
MattsenKumar - The History
How we evolved into one of the fastest-growing Business Process Outsourcing Companies in India
From left to right: Mike Mattsen, CEO, Pat Hanlin, Chairman and Aarati Kumar, COO.
MattsenKumar - Who We Are
Our mission and values align us to our goal of being a socially responsible organization.
MK Leadership
Our leadership team consists of a diverse group of globally recognized professionals with more than 100+ years of combined experience in Business Process Outsourcing, Analytics, Quality Improvement, Consulting, and Technology.
Mission & Values
Our mission is more than just a statement for us. It is our signpost that keeps us on track towards achieving our internal and external goals. Our values are the fuel that helps us run a highly efficient organization with a vibrant workforce.
Corporate Responsibility
At MK, “giving back” to society is not just a catch-phrase; we believe in walking our talk. Our partnership with organizations like Days for Girls Tacoma and our internal committees who work tirelessly are testimonies of our dedication.
Why Choose MattsenKumar?
Over the past 15 years, we have strived to establish some attributes which make MK a brand every client remembers and maintains a relationship with. With pride, we can say that we were successful at this endeavor.
Frequently Asked Questions
Our interactions with our client community have generated lots of queries from them. So we have developed an FAQ section for addressing them and to bring clarity if you have any of the same about MK or our services.
Our Locations
We have multiple locations across the globe where our employees are based out of including our own offices and client locations. We are headquartered in Oregon, USA, and have offices in Gurgaon and Jaipur in India.
Awards & Recognition
Our outsourcing services are well recognized and appreciated by industry-leading platforms and organizations.