Outsource Live Chat Support Services

Live chat is now a leading mode of customer service. Food delivery enterprises, e-commerce players, and cab aggregators rely heavily on the live chat option to render exceptional customer service. Live chat makes instant resolution a reality and also assists with faster product discovery.

At MattsenKumar, we understand the growing needs of contemporary businesses, hence we offer the most affordable live chat support services. We enable organizations with access to quality employees who are quite proficient in handling chat software packages and resolution through it. We aim to equip our partners with the tools to offer the best possible resolution almost instantly.

Tracking support, refund status quo, technical support, and return requests are the most commonly sought requests placed through live chat. A handful of customers also rely on chat support for finding the relevant products at the earliest. Live chat support services in India make all these possible; e-commerce marketplaces, online aggregators, and even BFSI can rely on back-office process outsourcing service providers for these functionalities.

Benefits of Live Chat Support Services

  • Instant Gratification

    Customers love getting an instant refund and instant solution to their day-to-day life challenges. With live chat services, organizations can cater to the varied needs of their user-base in real-time and reduce churn.

  • Increases Brand Loyalty

    The main reason customers leave businesses for their contemporaries is poor customer service. With live chat support services, companies can retain customers and ensure improved brand loyalty.

  • Improved Revenue

    Be it instant support or routing customers to the right product, live chat offers these all. Live chat support service reduces the steps taken by a customer, which impacts the overall customer experience positively.

Why Choose MK’s Live Chat Support Services?

  • Quick Setup

    Over the 12 years of existence, MK has devised paradigms that make quick setup a possibility. Want to add more agents for your customer support team? Write to us, we are here to handle all your ad hoc requirements on a priority basis.

  • Cost-Effective Solution

    Live chat support services in India are affordable and ensures the requisite standard in every process. Properly defined paradigms and operational standards enable us to offer the most cost-effective solution to our global clients.

  • Data Protection

    Worried about your live chat data getting leaked or accessed by unauthorized personnel? Well, we have demonstrated our commitment to data safety by fulfilling PCI DSS compliance for several successive years. Our multiple ISO certifications also advocate our allegiance towards data safety.