While 54% of consumers still rely on email for resolutions the rest expect businesses to resolve their issues within an hour. Handling emails consume a huge percentage of your employee’s valuable time.
Availing a real-time inbound email support service allows corporations to handle all customer queries and concerns efficiently. Such email support services deliver a quality resolution experience and increase customer retention.
Outsourced email support services keep the agents readily available at the customer’s disposal, hence, improving the website’s overall bounce rate. This feature engages the customers at the personal level, thus, leading to a higher probability of improved retention and loyalty.
Skilled staff with a clear understanding of the ways to fulfill customers’ demands and expectations is an essential element to execute your back office operations successfully.
At MattsenKumar, we are constantly trying new technology and paradigms to offer the best possible back-office support services to our global clients. For a very effective price, we offer inbound email support services that impact metrics like NPS and CSAT positively.