Archive for tag: Customer Service

Mystery Shopping for BFSI

Mystery Shopping for BFSI: Your Own Supervisory Tool

With the changing trends and the emerging needs of improved customer experience, it has become cruci...

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contact center performance

10 Critical Elements That Can Boost Your Contact Center Performance

It is often said and believed that great customer service is all about meeting your customers’ expec...

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7 Traits to Look For When Hiring Customer Service Agents

Customer service agents are the voice of every organization. No matter how great your product is, th...

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Customer Service – The New Battle Ground for World Class Organizations

All businesses today have their own goals, visions and missions. But it is a known fact that every b...

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