Customer Support Archives

5 Tips To Reduce Dead Air Space While Offering Customer Support

November 13, 2018
MK Insights

You have been calling the customer care center for the last 10 days to get your one query resolved. But, every time you call, your call gets connected...

6 Facts That Make Customer Support Agents Better Than Chatbots

October 9, 2018
MK Insights

It is an era of technological advancements and development. With a large number of companies introducing some or the other advanced technological inno...

7 Traits to Look For When Hiring Customer Service Agents

September 4, 2018
MK Insights

Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...

Thinking About Outsourcing Your Customer Support? Here’s Why You Should

March 28, 2017
MK Insights

Customer Support is crucial for any organization’s success today. Without a strong support team, it is hard to retain customers and grow the business ...