Outbound welcome and onboarding

Often customers start their journey with a fresh slate, good or bad first impression is likely the ever-lasting impression they will retain. With welcome calls, businesses can ensure that their customers carry a warm memory of them. Outbound welcome services intend to offer a crucial mix of respect and business when welcoming new customers.

Welcoming new customers and client is a prominent customer experience trend. Outbound welcome and onboarding call services enable organizations to ensure their customers feel welcomed and valued.

E-commerce players, food delivery companies, and cab-aggregators are always on the lookout for new and strategic partners. To find the right partner and onboarding them requires a keen understanding of the industry and processes involved. One must cross-verify whether the selected partner adds value or not.

Our outbound welcome and onboarding call services are designed to make new partners feel at home. We help organizations share the requisite information with their multiple partners with great ease. With a warm-welcoming approach, we ensure that all partners are provided with access to all dominant information at the earliest.

Benefits of Outbound Welcome and Onboarding Call Services

Increase Customer Loyalty

Welcome call is an important contributor to the overall customer experience. Customers appreciate such small gestures and want to continue to companies that invest in welcoming them.

Reduces Attrition

Both welcome and onboarding calls can have a positive impact on the attrition rate. Through onboarding calls, players can send a strong message of companionship and remove any prevailing doubts.

Promotional Opportunities

Welcome calls can also be leveraged as upselling calls. Such calls play a vital role in convincing customers to level up and gain access to more features.

Cost-Effective

Outsourcing welcome and onboarding calls are cost-effective because outsourcing organizations have a pre-developed system and band-width for such calls.

Why Choose MK’s Outbound Welcome and Onboarding Call Services

  • Demonstrated History

    With over 12 years of direct experience in catering call center services, MK is your one-stop destination for all welcome and onboarding call services. Our professional employees are well-versed with the nuances of such offerings.

  • 24 x 7 x 365

    Our centers are running round the clock to offer varied global organizations affordable contact center outsourcing services. We are focused on rendering top-notch customer service at economical rates.

  • Data Safety

    We prioritize data safety and our PCI Certification is diligent proof of it. With multiple ISO certifications, we are well-equipped for handling highly risk-averse data.