Outsource E-commerce Benchmarking Services

Are your e-commerce operations delivering the right results?

Are your catalog operations contributing to your competitive advantage?

How do you fare with your competition on pricing strategy?

Are you confident in the efficiency of your customer service operations?

These critical questions can be effectively answered if you benchmark your e-commerce operations with the industry benchmarks or against your top competitors. Enter MK’s specialized E-commerce Benchmarking Services.

Our e-commerce benchmarking services are designed to provide you valuable insights into the critical areas impacting your business growth. Our data-driven approach can help you identify the areas of improvement and devise the right strategic plan for business growth. Our experts can help you with 3 critical areas of every e-commerce operation – Catalog, Pricing, and Customer Service.

Our experts can help you measure your operational efficiencies against your competition or industry and position yourself for future success. They can help you measure the maturity of your catalog and customer service processes compared to your competition and identify the gaps between your current position and your future business goals. Our price benchmarking can help you streamline your pricing strategy and gain a never-before competitive edge over leading players in your market.

Benchmarking Services for E-commerce Organizations

Catalog Benchmarking

Leverage our catalog benchmarking to understand how effective is your current catalog management processes and methodologies. Our experts will analyze your product catalog to your top competitors and help you understand how you fare against them on several criteria like content, structure, categories, imagery, and other factors like product discovery. This will help you identify the bottlenecks for your catalog performance and devise an improvement plan with the help of our experts.

Price Benchmarking

With the stiffening competition in every e-commerce segment, players must keep a close tab on the pricing strategy of competition. Our price benchmarking methodology can help you monitor your competition’s pricing for specific products or categories and benchmark it for price competitiveness. We can help you build a winning pricing strategy that can evolve into your competitive advantage over your competition.

Customer Service Benchmarking

Customer service function is critical for every e-commerce organization today as customer experience has evolved into one of the primary drivers for purchases and loyalty. Our benchmarking approach can help you measure the maturity of your customer service processes and identify the gaps impacting your customer experience negatively. The KPIs we focus on include Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and more. Our team can help you improve your customer service capabilities and delight your customers every time.

Key Benefits

  • Improved Catalog Performance

    The insights provided by our benchmarking experts will guide you in building a highly effective product catalog for your customers.

  • Improved Processes & Methodologies

    Our proven benchmarking methodologies have a successful track record of improving and optimizing business processes and service delivery.

  • Enhanced Customer Experience

    With the gaps in the customer service processes addressed, your CS function will be optimized to deliver the right business outcomes.

  • Unprecedented Cost Savings

    Our insights and recommendations for your catalog and service processes will help you with informed decisions bringing cost efficiencies.