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tag: Customer Experience

Top 10 Customer Experience (CX) Blogs To Follow in 2019

top CX blogs to follow in 2019

The term customer experience or CX is emerging as one of the key differentiators to drive growth and revenue for an organization. But, there have been...

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5 Tips To Optimize Live Chat To Deliver Better Customer Experience

Live Chat

With a large number of contact centers having adopted an omni-channel approach, there is no doubt that the customers now have several modes of communi...

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5 Customer Experience Trends To Follow in 2019

customer-experience-trends

Customer experience (CX) has always been the key focus of every contact center. Whether it is about earning a good market reputation or resolving cust...

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NPS Score: A Key Metric to Measure Your Customer Experience

NPS Score

When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the internet or ask his/her friends at a personal level....

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10 Quick Tips To Reduce Average Handle Time – AHT

tips-reduce-AHT

Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his coll...

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Top 8 KPIs That Can Help Improve Your Customer Experience

Customer-Experience

The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing at a fast-pace, delivering a...

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