Archive for tag: Customer Experience

E-commerce Search

How to Optimize E-commerce Search for better Customer Experience?

For millions of people, everything on the Internet starts with a small search on Google. Daily over ...

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customer experience metrics

5 Key Customer Experience Metrics that Can Help You Double the Revenue

A consumer-facing business often faces a dilemma about whether to improve on customer experience man...

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Mystery Shopping for BFSI

Mystery Shopping for BFSI: Your Own Supervisory Tool

With the changing trends and the emerging needs of improved customer experience, it has become cruci...

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customer delight

10 Customer Delight Ideas For eCommerce Industry You Must Try in 2019

Ecommerce is a type of business model in which a seller tries to sell his/her goods and services in ...

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top CX blogs to follow in 2019

Top 12 Customer Experience (CX) Blogs To Follow in 2019

The term customer experience or CX is emerging as one of the key differentiators to drive growth and...

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Live Chat

5 Tips To Optimize Live Chat To Deliver Better Customer Experience

With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...

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5 Customer Experience Trends To Follow in 2019

Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...

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NPS Score

NPS Score: A Key Metric to Measure Your Customer Experience

When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the in...

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10 Quick Tips To Reduce Average Handle Time

Jack is running a successful million-dollar company that makes an annual turnover of about $100 mill...

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Top 8 KPIs That Can Help Improve Your Customer Experience

The fact that customer experience is the key to success is not a new revelation. With the marketplac...

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