A consumer-facing business often faces a dilemma about whether to improve on customer experience man...
With the changing trends and the emerging needs of improved customer experience, it has become cruci...
Ecommerce is a type of business model in which a seller tries to sell his/her goods and services in ...
The term customer experience or CX is emerging as one of the key differentiators to drive growth and...
With a large number of contact centers having adopted an omni-channel approach, there is no doubt th...
Customer experience (CX) has always been the key focus of every contact center. Whether it is about ...
When a person has to buy a new phone, what he/she does is checks its reviews and feedbacks on the in...
Jack is running a successful million-dollar company that makes an annual turnover of about $100 mill...
The fact that customer experience is the key to success is not a new revelation. With the marketplac...
