Archive for tag: BPO Trends

BPO trends 2021

Top Business Process Outsourcing Trends for 2021

In 2018, the global BPO industry was valued at $85.6 billion, which rose to $92.5 billion in 2019. T...

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bpo trends

Business Process Outsourcing- Global Trends Witnessed During COVID-19

The corona pandemic hit the BPO industry the hardest. Within a month, the industry was faced with wo...

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custo

Trends that will Shape the BPO Sector in 2020

BPO services have always been about speed, responsiveness, understanding concerns of a lead and offe...

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Customer Satisfaction

Empowered Employees: The Secret Sauce to Customer Satisfaction in 2019

Attaining maximum customer satisfaction has always been the key focus of every contact center. For y...

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