Archive for tag: BPO Trends

custo

Trends that will Shape the BPO Sector in 2020

BPO services have always been about speed, responsiveness, understanding concerns of a lead and offe...

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Customer Satisfaction

Empowered Employees: The Secret Sauce to Customer Satisfaction in 2019

Attaining maximum customer satisfaction has always been the key focus of every contact center. For y...

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