Archive for tag: contact center

outbound contact center

Outbound is Your Virtual Sales Team. Know How To Make The Best From It

You have an awesome product range but are unable to market it as you would like to due to reasons li...

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FCR-Score

5 Tips to Improve Your First Call Resolution [FCR] Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the sa...

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outsourcing

5 Things To Keep In Mind Before Outsourcing To A Contact Center

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for ever...

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Customer Retention

Repeat Customers: 7 Factors That Can Help Improve Customer Retention

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving th...

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tips-reduce-AHT

10 Quick Tips To Reduce Average Handle Time – AHT

Jack is running a successful million-dollar company that makes an annual turnover of about $100 mill...

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Customer-Experience

Top 8 KPIs That Can Help Improve Your Customer Experience

The fact that customer experience is the key to success is not a new revelation. With the marketplac...

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All-About-AHT-800x450[1]_35

All About Average Handle Time (AHT)

Performing the job of a call center agent is never easy. From handling customer requests to resolvin...

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
DOWNLOAD NOW
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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