Every business wants to be its customers’ preferred choice. Be it in terms of customer service, prod...
You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and...
A number of measures have been taken by several companies to improve their Net Promoter Score (NPS)....
It is often said and believed that great customer service is all about meeting your customers’ expec...
When a customer calls a contact center, he/she expects the agents to resolve his/her query at the sa...
In today’s rapidly-evolving society, customer satisfaction still remains the key to success for ever...
For a customer-centric organization, aiming to attain maximum customer satisfaction and improving th...
Performing the job of a call center agent is never easy. From handling customer requests to resolvin...
It’s 2017, yet even in developed countries like the US only 46.6% of the workforce is female. It get...
Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to d...