Archive for category: Uncategorized

10 Ways to Deliver a Customer-Centric Experience in FinTech

10 Ways to Deliver a Customer-Centric Experience in Fintech

The financial technology (FinTech) industry has developed rapidly in recent years, providing innovat...

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10 Metrics That Matter When You Look At Your Omnichannel Analytics

10 Metrics That Matter When You Look At Your Omnichannel Analytics

In today’s data-driven marketing environment, metrics are important. In order to study and imp...

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Top 7 Most Significant Customer Experience KPIs for Call Centers

Top 7 Most Significant Customer Experience KPIs for Call Centers

The customer experience is a critical factor in the success of any business, especially when it come...

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What to keep in mind while choosing a 3rd party quality monitoring agency

What to keep in mind while choosing a 3rd party quality monitoring agency for your business

“Quality is never a fluke. Consistently, it is the outcome of thoughtful planning, deliberate ...

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8 Quality Monitoring Strategies for Improving CX and Loyalty

8 Quality Monitoring Strategies for Improving CX and Loyalty

As customer experience (CX) and customer loyalty become increasingly important for businesses, espec...

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Aarati Kumar featured as one of the Top 10 Best Women Leaders

Aarati Kumar featured as one of the Top 10 Best Women Leaders in BPO Services in 2022 by the Women Entrepreneur Magazine

It’s a moment of immense pride and happiness for Team MattsenKumar, as our COO and founder Aarati Ku...

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Back-office Outsourcing Services for Retail Industry

The retail industry has catered to the growing needs of common people for decades now. What started ...

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MattsenKumar Is A Clutch Leader 2020 for Data Entry Category

MattsenKumar Is A Clutch Leader 2020 In The Data Entry Companies Category

Our team over here at MattsenKumar LLC has some exciting news to announce to all our loyal customers...

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Pandemic Learnings - Mike Mattsen Shares The Top 5 Lessons

Pandemic Learnings – Mike Mattsen Shares The Top 5 Lessons

The Covid-19 pandemic has changed the world as we know it. Masks, sanitizers, disinfectants are the ...

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How Can BPOs help Organizations Prepare for Post COVID Era

How Can BPOs help Organizations Prepare for Post COVID Era?

The sharp increase in cyberattack incidents, e-commerce stores see a spike in orders, and organizati...

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