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tag: AHT

10 Quick Tips To Reduce Average Handle Time – AHT

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Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his coll...

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All About Average Handle Time (AHT)

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Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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