Archive for tag: AHT

September 27, 2018
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10 Quick Tips To Reduce Average Handle Time

September 27, 2018
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Jack is running a successful million-dollar company that makes an annual turnover of about $100 mill...

September 12, 2018
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All About Average Handle Time (AHT)

September 12, 2018
Contact Center

Performing the job of a call center agent is never easy. From handling customer requests to resolvin...