tag: AHT

10 Quick Tips To Reduce Average Handle Time – AHT

September 27, 2018
MK Insights

Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his coll...

All About Average Handle Time (AHT)

September 12, 2018
MK Insights

Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...