It’s a moment of immense pride and happiness for Team MattsenKumar, as our COO and founder Aarati Kumar who is a constant source of inspiration has been featured as the Top 10 Best Women Leaders in BPO Services 2022 by the Women Entrepreneur Magazine, India.
Each year this award is given and it not only highlights the business matter and subject expertise of the chosen women leaders but also acknowledges their illustrious journey in the Indian BPO space which will inspire the next generation of women leaders.
Some excerpts from the interview
Q: What motivated you to establish MattsenKumar? Tell us about the underlying idea behind the company and its unique features.
Aarati: After years in global BPO industry, and after being on the ground level of two successful start-ups, Mike and I decided to break out on our own. We started off in the consulting space, but moved into Bricks and Mortar BPO when our initial work created this opportunity four years later. Mike and I knew going in, that we wanted a place that really values our team and builds a strong ownership culture. We have been lucky to have some great individuals join us in this journey. Our truly unique feature is our culture towards our team and our clients. We have a concept called TANIAP. Mistakes happen and in this business they happen often. We don’t cover it up. We own it. We work to correct and do better, thereby Turning a Negative into a Positive or TANIAP.
Q: In your opinion what are some of the most significant milestones that you have achieved through out your professional journey? What has been the driving force behind your success as a business leader?
Aarati: Each phase in my career has been a stepping stone to the next. One key deviation was my decision after my post grad to join a start-up called InfoVision. Having worked with large brands till then, it was a big step away, but it really helped me build my leadership and ownership skills. Apart from that, having a solid home foundation is also important. My husband and I, college mates from post grad time, were both on our own corporate journey, living alone, counting our pennies by month end. This also helps build the culture of selfreliance and not taking things too seriously.