Archive for author: MK Marketing

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Statistics That Prove Email and Chat Support is a Must

All digital enterprises are it from e-commerce, EdTech, Fintech, or Hospitality industry is popular ...

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Top 7 Hacks to Deliver the Best CX During the Pandemic

Corona pandemic urged the governments to take strict measures and implement complete lockdown. The s...

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10 CX Lessons From Amazon For Every E-commerce Player

“I’ve learned that people will forget what you said, people will forget what you did, bu...

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content moderation

Content Moderation – The Significance & Impact (With Examples)

Understanding Content Moderation In recent times, social media platforms like Twitter and Facebook t...

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Search

5 E-commerce Challenges That Can Be Addressed by Search Quality Analysis

In countries like India and Brazil, 95% and 92% of search traffic respectively come from Google only...

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MK Takes Strong Measures to Combat COVID-19

With 21,000+ people dead and over 472,000 infected, COVID is now a pandemic that has affected almost...

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omnichannel

Omnichannel Customer Experience for E-commerce Players: A Primer

US-based luxury furniture manufacturer, Value City Furniture was experiencing sleepless nights. Heav...

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International women's day

International Women’s Day 2020- Meet 11 Inspiring MK Women Leaders

Name: Aarati Kumar Role: Chief Operating Officer 1. What advice will you give to your younger self?...

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BPO Awards

MattsenKumar Recognized as One of The 10 Most Promising BPO Management Service Providers

Our team at MattsenKumar always strives to function as a partner who delivers for our client organiz...

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Awards_1

MattsenKumar Featured in “India’s Best Companies to Work For- 2020”

For over 10 years, our team at MattsenKumar has worked hard to build a company culture where employe...

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