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tag: FCR

Follow These 5 Tips To Improve Your Contact Center’s FCR Score

FCR-Rate

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ performance, productivity, and how well they are able ...

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5 Tips to Improve Your First Call Resolution [FCR] Score

FCR-Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the same time. Aware of his/her worth, a valuable custom...

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