tag: FCR

FCR-Rate

Follow These 5 Tips To Improve Your Contact Center’s FCR Score

A contact center’s efficiency is determined on the basis of a number of factors such as agents’ perf...

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FCR-Score

5 Tips to Improve Your First Call Resolution [FCR] Score

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the sa...

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The Handbook of Contact Center Metrics

A ready reckoner of most important metrics for every contact center executive.
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