We have worked with some of the major banking and financial institutions and helped them improve their CSAT process and more.

We have worked with several top technology organizations helping them optimize their processes and save costs.

We have helped some of the best educational institutions across the globe reduce their customer churn using data driven approach.

We have helped some of the major retail players across the globe improve their sales conversion and much more.

We have designed processes for some of the top media organizations and helped them improve their NPS.

We have helped some of the telecom players save huge costs by streamlining their customer support and helpdesks.

OUR RESULTS

Unparalleled cross industry expertise with proven results

0mn+

Cost Savings for our Clients

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CSAT Improvements Delivered

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Million Interactions Processed

Here are some of our works

Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv
Boosting Customer Loyalty using NPS Analytics Boosting-Customer-Loyalty-Using-NPS-Analytics

Boosting Customer Loyalty using NPS Analytics

Our team worked with a diversified public North American communications and media company and helped them improve their
A Smart “Invisible” Human Engagement that significantly improves IVR usage customer-support-case-study

A Smart “Invisible” Human Engagement that significantly improves IVR usage

This case study is on how MK team worked with one of the leading IT enabled services organization and helped them improv

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