Education

EdTech or Educational Technology expenditure is expected to double by 2025; from what it is at $227 billion today to $404 billion, the industry is likely to impact millions of users. Global events in the recent past have accelerated the rate of adoption. The traditional education industry contributes $7 trillion to the global economy, which accounts for 6% of global GDP.

In the coming times, EdTech will replace traditional education. Employed people are now required to develop additional skills to survive. People with jobs prefer EdTech platforms over traditional learning centers for upskilling themselves. With both students and employed individuals joining the bandwagon, the EdTech industry is expected to register double-digit growth.

While the industry is on the rise but there are innocuous challenges that are weighing it down. Lack of experience, uncertain future, and unclear laws are making it difficult for organizations to impart quality products and exceptional customer experience.

Leading Challenges Faced by EdTech Industry Players

Lack of Trust

It is tough for baby boomers to trust online platforms with the education of their wards. The industry needs to bring in a much-needed paradigm shift in the mindset of people. Lack of awareness is perhaps putting EdTech players from offering quality education at affordable prices to all.

Competitive Landscape

VC-funded EdTech startups are spending frivolously on customer acquisition. These players are offering pricing that is tough to beat for a traditional platform or a bootstrapped EdTech player. With lesser resources, customer acquisition and customer service are getting tough for these players.

Onboarding Challenges

To facilitate better education and penetrate in remotest corners of a country, EdTech players need to onboard local teachers and brand ambassadors. These global players are having a tough time discovering and onboarding the right expansion partners.

Reputation Management

With lesser resources at hand, EdTech players are becoming a victim of bad marketing by their contemporaries. Often competitors are investing in campaigns that affect the reputation of their peers. With the reputation going down the average value per order goes down.

How Call Center Outsourcing Services Can Help EdTech Industry?

Call center outsourcing service providers have battled the worst days, they have stood through the 2008 crash, assisted e-commerce in building a trillion-dollar industry, and are now catering to the growing needs of Fintech players.

With a reputed call center outsourcing service provider, EdTech players can handle their varied challenges with great ease.

  • Outbound Information Call

    To build trust and ensure that you are here for a greater cause, EdTech players can invest in outbound information call services. This service ensures that people are provided with access to all requisite information. By building trust, these services are bridging the gap between customers and EdTech players.

  • Outbound Lead Generation Services

    Looking to onboard local players to build a unique presence? Well, outbound lead generation services focus on helping businesses identify and onboard local partners with great ease. EdTech players can expand to the remotest corners of a country with these economical call center outsourcing services.

  • Welcome & Onboarding Call Services

    Do not let your potential customers slip out of your grip. Make them feel comfortable with a welcome call as soon as they join your network of Educators. Ensure customers have an easy onboarding experience by offering them onboarding support over a call.

  • Inbound Customer Support

    68% of customers agree to never buy from a business after just one bad experience. Well, EdTech players cannot take their customers for granted. Since the market is flooded with competitors, EdTech companies will have to ensure that they are catering to the varied queries of customers almost instantly. Quality customer support leads to improved experience which impacts the brand reputation directly.

Typical Use Cases for Call Center Outsourcing for EdTech companies

  • Inbound Customer Support

    For managing incoming customer queries related to the products or services

  • Outbound Information Desks

    For providing the right information on products and services to the customers

  • Outbound Lead Generation Services

    For generating leads for products and services via phone calls

  • Inbound Technical Support

    For handling incoming technical queries related to the products or services

  • Customer Survey Teams

    Ideal for running and managing customer satisfaction surveys to gauge CSAT

  • Customer Onboarding Services

    For effective onboarding of new customers to the technology platform

  • Inbound Customer Support

    For managing incoming customer queries related to the products or services

  • Outbound Information Desks

    For providing the right information on products and services to the customers

  • Outbound Lead Generation Services

    For generating leads for products and services via phone calls

  • Inbound Technical Support

    For handling incoming technical queries related to the products or services

  • Customer Survey Teams

    Ideal for running and managing customer satisfaction surveys to gauge CSAT

  • Customer Onboarding Services

    For effective onboarding of new customers to the technology platform

Case Studies