Call Center Outsourcing for Technology Industry

Be it e-commerce taking over retail or fintech leaping ahead of traditional banks, all of it is powered by technology. IT in itself is the fastest growing industry. Cloud computing, omnichannel expertise, social media, SaaS products, and SOCs, together they are making the IT industry the biggest recruiter and its contribution to global GDP cannot be ignored.

The technology industry is contributing to the success of global organizations but a few players are unable to maintain the growth momentum. Often lack of technical support and access to quality lead generation services are killing the prodigal organizations.

A collaboration between potential IT players and call center outsourcing service providers can lead to incomparable results. Technology companies can build multi-million-dollar businesses by acquiring the requisite support from outsourcing organizations.

Leading Challenges for Technology Companies

Customer Management

The experience catered by technology companies is often engineered and not emotional. By not making customers feel comfortable these tech companies are losing out on opportunities of showcasing their epitome product.

Project Management

Filled with tech enthusiasts, technology companies often fail to communicate properly which leads to fewer projects in their satchel. The organizations focus more on building products instead of catering quality customer services.

Customer Churn

Even when technology companies are offering the best product at incomparable prices, they are unable to retain customers. Often, they end up losing high-paying clients because of incessant communication failure.

Lack of Customer Education

To ensure technical support and help customers navigate through the product is an important part of building great products for common people. Technology companies are having a tough time keeping up with the technical support requirement of customers.

How Call Center Outsourcing Services Can Help Technology Players?

Technology players can leverage the well-established system of call center outsourcing service providers to ensure effective communication with customers. Additional support from outsourcing organizations will make it easier for tech companies to retain customers.

  • Inbound Customer Services

    Even great technology product requires training, help your customers with their queries through inbound customer support services. Outsourcing organizations can ensure that all your customers are attended at the earliest and provided with the right information.

  • Outbound Lead Generation Services

    With all employees focusing on building the next prodigal technology, outbound lead generation services can be leveraged to find new projects. Outsourcing organizations can gain heavily by relying on professionals for building business partnerships.

  • Inbound Upselling Services

    A customer leaves a company only when all hopes are destroyed. In contemporary times, customers are even ready to extra for an improved experience. With inbound upselling services, technology companies can offer their customers an improved product or service and stop them from churning.

  • Inbound Technical Support

    Customers come back with a lot of queries when trying a new technology or a product. Let professional inbound technical support service providers handle all such bizarre requests and ensure quality customer support for every end-user.

Typical Use Cases for Call Center Outsourcing for Technology companies

  • Inbound Customer Service

    To handle incoming customer queries and questions on products and services

  • Outbound Information Desks

    For providing crucial information on products and services to the customers

  • Outbound Lead Generation Services

    For generating leads and interests for products and services via phone calls

  • Inbound Technical Support

    For handling incoming technical queries related to the products or services

  • Customer Survey Teams

    Ideal for measuring customer loyalty and experience using surveys

  • Customer Onboarding Services

    For effective onboarding of new customers to the technology platform

  • Inbound Customer Service

    To handle incoming customer queries and questions on products and services

  • Outbound Information Desks

    For providing crucial information on products and services to the customers

  • Outbound Lead Generation Services

    For generating leads and interests for products and services via phone calls

  • Inbound Technical Support

    For handling incoming technical queries related to the products or services

  • Customer Survey Teams

    Ideal for measuring customer loyalty and experience using surveys

  • Customer Onboarding Services

    For effective onboarding of new customers to the technology platform

Case Studies