How An American Online Gaming Pioneer Aligned Quality Scores to Customer Satisfaction (CSAT)
Download PDF Customer Profile The client was one of the pioneers in online gaming and video game publisher based out of
Leading North American Technology Player Improved CSAT and Saved Costs by Reducing AHT of Service Calls
Download PDF Customer Profile A diversified public North American technology company operating primarily in the field of
A Smart “Invisible” Human Engagement that significantly improves IVR usage
This case study is on how MK team worked with one of the leading IT enabled services organization and helped them improv
Process Mapping & Optimization Help Reduce Turnaround Time and Cost
MK team worked with a leading global communication provider headquartered in the US helping them optimize their process