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Archive for: Technology

customer-support-case-study

A Smart “Invisible” Human Engagement that significantly improves IVR usage

This case study is on how MK team worked with one of the leading IT enabled services organization and helped them improv
Process-Mapping-Optimization-Help-Reduce-Turnaround-Time-and-Cost

Process Mapping & Optimization Help Reduce Turnaround Time and Cost

MK team worked with a leading global communication provider headquartered in the US helping them optimize their process