- What is Dead Air Space?
- Impact of Dead Air Space on Customer Experience
- Benefits of reducing Dead Air Space for Contact Centers
- How to reduce Dead Air Space (Step by step process)
- Best practices to handle Dead Air Space
- And more.
Download this guide to understand
A Guide for Contact Center Executives struggling with the menace of Dead Air Space
Every contact center executive and customer experience professional understands the negative impact of Dead Air Space on their center. Dead Air Space on customer service calls can be detrimental for brand image, revenue generation, customer experience, and business growth.
Mitigating dead air space is necessary because it affects customer experience and impacts other contact center metrics negatively. Controlling dead air space can lead to a positive reduction in average handle time and an increase in first call resolution.
In this guide, we touch on varied points that include factors that drive dead air space and how it can be controlled. We share facts and proven methodology including infrastructure changes that control dead air space.
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