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Reach Process Excellence with MattsenKumar

We bring decades of process improvement experience combined with analytics and outsourcing expertise.

We have mastered the art of analytics over the years; be it speech or business. We work with our BPO clients and employ the latest speech analytics to improve their call center performance. We also design, streamline and improve various processes for our clients using our Six Sigma and Project Management expertise.

  • Speech Analytics

    Our experts help our clients generate insights from the customer interactions which will help them boost customer satisfaction and their call center performance. They employ advanced call analytics using Speech to Text technology to ensure the best results.

  • Process Management

    Our team of Six Sigma and Lean methodology practitioners help our clients with holistic process transformation utilizing our analytics, domain expertise and technology acumen. We understand the processes, their challenges, their root causes, and devise.

  • Risk Management

    We provide analytics-driven risk management consulting for organizations. We help our clients to be compliant with various regulatory requirements across the globe, risk mitigation, fraud identification and prevention and more.

  • Net Promoter Score (NPS)

    Net Promoter Score is a complicated methodology for many organizations. At MK, we have developed our own NPS methodology which we use to help our clients get the best results. We handle the entire NPS process for our clients from questionnaire design to key driver analysis to advanced NPS analytics.

  • Sales Improvement

    We have observed that sales teams struggle with generating the right results very often in organizations. Our team possesses an excellent track record in improving sales processes for leading organizations. We perform rebuttal strategy optimization, sales process standardization, product sales driver analysis, script standardization and more.

Results you can measure.


Cost savings for clients via process improvement projects


Average increase in Net Promoter Score for clients


Improvement in customer satisfaction ratings (CSAT) for clients


Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv

Contact Center Agents Performance: This Is How You Can Help Them Improve

MK Insights Contact Center Agents

Joey has been working as a contact center executive for over...

Mystery Shopping for BFSI: Your Own Supervisory Tool

MK Insights Mystery Shopping for BFSI

With the changing trends and the emerging needs of improved ...

My overall partnership and experience with MattsenKumar has been outstanding. MK provides good business insight and recommendation for business improvements.

Manager - Quality & Analysis

Manager - Quality & Analysis

Major Utilities Organization

I would happily recommend MattsenKumar to other organizations, and have already done so.

Manager – Compliance

Manager – Compliance

One of the top Telecom Companies

MattsenKumar made speech analytics deployment a breeze and we started seeing results in one week flat

VP - Customer Experience

VP - Customer Experience

A Major Technology Company

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