The fact that customer experience is the key to success is n...
Reach Process Excellence with MattsenKumar
We have mastered the art of analytics over the years; be it speech or business. We work with our BPO clients and employ the latest speech analytics to improve their call center performance. We also design, streamline and improve various processes for our clients using our Six Sigma and Project Management expertise.
Results you can measure.
Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...
Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...
My overall partnership and experience with MattsenKumar has been outstanding. MK provides good business insight and recommendation for business improvements.
I would happily recommend MattsenKumar to other organizations, and have already done so.
MattsenKumar made speech analytics deployment a breeze and we started seeing results in one week flat