Your Quality Partner for Every Channel and Every Interaction

Let us do the heavy lifting

What makes MK valuable is that through domain expertise spanning 17+ years (completing 100 million quality transactions for many global brands), leveraging highly skilled low cost resources and state of the art technology,  MK delivers exceptional accuracy and insights that routinely delivers an ROI that positively impacts not only customer satisfaction (CSAT) or NPS, but also bottom line revenues and expenses.

Compliance Management

Mitigate risk of costly regulatory fines and threats to your business and brand.

  • CX Interactions – All Channels
  • AI Chatbot Compliance
  • Video Surveillance and Monitoring
  • Back Office Data & Compliance

Process Redesign & Optimization

Optimizing your processes gives you full visibility at every step and ensuring it’s much simpler to monitor performance. Mattsenkumar helps you to streamline your business by:

  • IVR Optimization and Audit
  • NPS Surveys
  • Mystery Shopping
  • Customer User Journey Mapping

Content Moderation

Experts in the entire range of quality impacting customer experience, more companies now require broader oversight of online content (on websites, apps, social media platforms, etc), and these services have become a staple of MKQ service delivery:

  • Comment Moderation
  • Image Moderation
  • Video Moderation
  • Sentiment Analysis

SaaS & Technological Solutions

MK’s team of developers, analysts, and data scientists can help you tackle any business challenge your organization faces with the help of technology. Services offered includes

  • Speech Analytics Consulting
  • Advanced Dashboarding & Data Visualization Services
  • Social Media Management
  • Audit Content Management Services

What Differentiates MKQ?

  • Affordable Multi-Channel Support

    MK offers multi-channel support at an affordable price, allowing businesses to cater their customers with quality user experience at every front.

  • Leaders in Offshore Outsourcing

    MK leadership  led the first  wave of offshore  outsourcing in  India. MK team has evaluated well over 100 MILLION voice, chat, email, online content, video and assorted other transactions since establishing the first global 3rd party quality organization back in 2003

  • Reliable Technology & Robust Security

    With us, businesses get to enjoy the best-in-class technological support to run their processes. The robust security and as MK is PCI certified ensures that no data is leaked or accessed without permission.

  • Fortune 500 Clientele

    Team of 2000+ (and growing) supporting many Fortune 500 Brands (several clients have grown and evolved over 10+ year collaborations)

  • Monitoring & Quality Assurance

    Our executives keep an eye on all our processes to ensure that we are not lacking. With time to time technology upgrade and process improvement, we are delivering top quality services to all our partners.

  • Diverse Pool of Talent

    MK’s experts draw on their Six Sigma and Lean methodology experience while implementing new processes for our clients. Every process is designed with the help of data to streamline and is always focused on the critical business goals of the customer.

Results you can measure.

0%

Average increase in Net Promoter Score for clients

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Improvement in customer satisfaction ratings (CSAT) for clients

$0M

Cost savings for our clients using MK Smartspeech

RESOURCE CENTER

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    For career opportunities, visit our Careers Page

    The team at MK proves time and time again that they stand for quality. Our call center operations have improved leads and bounds over the years. Thanks for your services.

    Head - Customer Services

    Head - Customer Services

    Leading US Entertainment Media Company

    I am impressed by the quality acumen which the team brings courtesy their strong background. The dedication to improving our important metrics is commendable.

    Chief Operations Leader

    Chief Operations Leader

    Top US Logistics Service Provider

    What makes MK stand out is their understanding of how contact centers operate and their relentless focus on process improvement. The best team we have associated with so far.

    Vendor Manager

    Vendor Manager

    Leading E-commerce Marketplace