What makes MK valuable is that through domain expertise spanning 17+ years (completing 100 million quality transactions for many global brands), leveraging highly skilled low cost resources and state of the art technology, MK delivers exceptional accuracy and insights that routinely delivers an ROI that positively impacts not only customer satisfaction (CSAT) or NPS, but also bottom line revenues and expenses.
Your Quality Partner for Every Channel and Every Interaction
Let us do the heavy lifting
Compliance Management
Mitigate risk of costly regulatory fines and threats to your business and brand.
- CX Interactions – All Channels
- AI Chatbot Compliance
- Video Surveillance and Monitoring
- Back Office Data & Compliance
Process Redesign & Optimization
Optimizing your processes gives you full visibility at every step and ensuring it’s much simpler to monitor performance. Mattsenkumar helps you to streamline your business by:
- IVR Optimization and Audit
- NPS Surveys
- Mystery Shopping
- Customer User Journey Mapping
Content Moderation
Experts in the entire range of quality impacting customer experience, more companies now require broader oversight of online content (on websites, apps, social media platforms, etc), and these services have become a staple of MKQ service delivery:
- Comment Moderation
- Image Moderation
- Video Moderation
- Sentiment Analysis
SaaS & Technological Solutions
MK’s team of developers, analysts, and data scientists can help you tackle any business challenge your organization faces with the help of technology. Services offered includes
- Speech Analytics Consulting
- Advanced Dashboarding & Data Visualization Services
- Social Media Management
- Audit Content Management Services
What Differentiates MKQ?
Results you can measure.
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Average increase in Net Promoter Score for clients
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Improvement in customer satisfaction ratings (CSAT) for clients
$0M
Cost savings for our clients using MK Smartspeech
RESOURCE CENTER
How MattsenKumar Helped Leading Indian Retail Chain Achieve Success On Leading E-commerce Marketplaces
Customer Profile The client is one of the leading retailers in the country who specializes in delivering affordable qual
Omnichannel Support Transforms Customer Experience For Leading Fintech Player In India
Customer Profile The client is one of the fastest-growing Fintech players in India providing a wide range of products an
How A Leading Indian Marketplace Improved Conversions & Reduced Product Returns
Customer Profile One of the biggest e-commerce marketplace in India offering consumer products like books, media, electr
The team at MK proves time and time again that they stand for quality. Our call center operations have improved leads and bounds over the years. Thanks for your services.
Head - Customer Services
I am impressed by the quality acumen which the team brings courtesy their strong background. The dedication to improving our important metrics is commendable.
Chief Operations Leader
What makes MK stand out is their understanding of how contact centers operate and their relentless focus on process improvement. The best team we have associated with so far.
