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10 Quick Tips To Reduce Average Handle Time – AHT

MK Insights tips-reduce-AHT

Jack is the owner of a million-dollar company that makes an annual turnover of about $100 million. But over the past few years, his company has not be...

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Top 8 KPIs That Can Help Improve Your Customer Experience

MK Insights customer experience

The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing at a fast-pace, delivering a...

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All About Average Handle Time (AHT)

MK Insights All-About-AHT

Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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7 Traits to Look For When Hiring Customer Service Agents

MK Insights customer service agent

Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...

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6 Top Reasons to Outsource Your Back-Office Operations

MK Insights

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’...

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Thinking About Outsourcing Your Customer Support? Here’s Why You Should

MK Insights

Customer Support is crucial for any organization’s success today. Without a strong support team, it is hard to retain customers and grow the business ...

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Customer Service – The New Battle Ground for World Class Organizations

MK Insights

All businesses today have their own goals, visions and missions. But it is a known fact that every business exists for one purpose – serve their custo...

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MattsenKumar Doubles Down on India, Announces New 550 Seat Jaipur BPO Site

MK Insights News

Citing client growth and the need for expansion beyond their current operations in Gurgaon, India, MattsenKumar (“MK”) has announced that they are dou...

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Outsource to India : A Win-Win Proposition

MK Insights business-outsource to india

Limited infrastructure, insufficient manpower, and high costs are some of the problems that can plague any business. Even as you try and expand your c...

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