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Outbound is Your Virtual Sales Team. Know How To Make The Best From It

MK Insights outbound contact center

You have an awesome product range but are unable to market it as you would like to due to reasons like limited resources, incapable manpower, and inef...

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5 Tips to Improve Your First Call Resolution [FCR] Score

MK Insights

When a customer calls a contact center, he/she expects the agents to resolve his/her query at the same time. Aware of his/her worth, a valuable custom...

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5 Things To Keep In Mind Before Outsourcing To A Contact Center

MK Insights outsourcing

In today’s rapidly-evolving society, customer satisfaction still remains the key to success for every organization. Whether you have an in-house team ...

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6 Facts That Make Customer Support Agents Better Than Chatbots

MK Insights chatbots-support

It is an era of technological advancements and development. With a large number of companies introducing some or the other advanced technological inno...

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Repeat Customers: 7 Factors That Can Help Improve Customer Retention

MK Insights Customer Retention

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are few of the top prio...

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10 Quick Tips To Reduce Average Handle Time – AHT

MK Insights tips-reduce-AHT

Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his coll...

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Top 8 KPIs That Can Help Improve Your Customer Experience

MK Insights

The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing at a fast-pace, delivering a...

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All About Average Handle Time (AHT)

MK Insights

Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call ce...

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7 Traits to Look For When Hiring Customer Service Agents

MK Insights

Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer serv...

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