“A woman is like a magic wand that can transform your world. She is the one who can make your life much more beautiful and meaningful than ever before.”
Statements like these are often heard and said about God’s most precious creation. But as time evolved, the role of women in our lives has certainly changed. They do not stay constrained within the four walls and enjoy the freedom to say and do what they feel like. Certainly, this women power and her empowerment should be celebrated.
The United Nations too says that every woman’s achievement in each sphere of her life must be celebrated. Therefore, it has recognized March 8th as International Women’s Day (IWD). The day aims to raise awareness against gender bias and inspire women to fight for equality. While many of us are busy raising the bar for women in different spheres of their life, there are others who have already attained their goals and crafted their own success story at a global level.
There is no doubt that males dominate the corporate world but there are a few women who have broken these stereotypes and are now counted as one of the niche customer experience (CX) leaders at a global level. This Women’s Day, as a token of love and respect, we bring to you the list of top 10 CX female leaders you must follow in 2019. Start following them today to stay aware of the latest trends in the CX world and know the effective ways to delight your customers.
1. Jeanne Bliss
A highly-acclaimed CX coach, practitioner, speaker and host of the podcast “The Chief Customer Officer Human Duct Tape Show,” Jeanne has been mentoring the leaders of Fortune 500 and Global 1000 companies for over 20 years now. Having authored four different books on CX, Jeanne is the founder and president of Customer Bliss as well as the co-founder of “The Customer Experience Professionals Association (CXPA).”
Her focus is on uniting leaders to grow their businesses differently and to build a company that does not get affected by any of its competitors, by improving their CX delivery. She shares twice-weekly updates on her blog that are focused only on CX and customer service. This, in turn, helps her in keeping her readers engaged and informed about the latest trends in this market.
2. Annette Franz
Annette is the founder and CEO of CX Journey Inc. and also serves as an executive officer on the Board of Directors of the CXPA. With an experience of over 25 years in designing a better experience for both the customers and the employees, Annette has also won recognition as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider. What makes her stand out of the crowd is her immense ability to plan exceptional CX strategies for her clients that, in turn, also makes it possible to begin a cultural transformation.
An avid speaker and writer who shares posts regularly on her blog, Annette is also the co-host for the weekly #CXChat on Twitter. Apart from her blog, her work can be easily found on websites like Forbes, Business2Community, CustomerThink, Quality Digest, APICS Magazine, and many other platforms.
3. Jeannie Walters
Heading 360Connext as its CEO and Chief Customer Experience Investigator for over a decade now, Jeannie holds an experience of more than 20 years in assessing the customer experience for its clients that include several Fortune 500 companies. With expertise in Customer Journey Mapping and Customer Experience Investigation, Jeannie is also an ardent speaker and writer on topics like employee engagement, corporate communication and social media.
Jeannie’s insights on customer experience are available on her blog “Experience Investigators.”
4. Blake Morgan
Blake is a keynote speaker and customer experience futurist who regularly organizes speeches, workshops and other thought leadership programs for multiple brands. After the success of her first book “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences,” she is currently working on her second book on CX with HarperCollins.
A regular contributor to Forbes, the Harvard Business Review and Hemispheres Magazine, Blake is also the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. Don’t miss to check out her thoughts on CX on blakemichellemorgan.
5. Sue Duris
Founder and host of #CXChat, a weekly Twitter chat on CX and employee experience, Sue leverages her experience of more than 20 years in helping brands improve their customer experience. She is presently serving as the Director of Customer Experience and Marketing at M4 Communications and aims to help startups to excel through customer experience excellence. To enable this, she makes the best use of her passion for technology and customer experience.
An engaging speaker and writer, her work has featured in some of the prominent names in the market like CustomerThink, CMO.com, Content Marketing Institute, MyCustomer.com, to name a few. Follow her today to get the latest insights into employee engagement, omnichannel customer experience, customer success and more.
6. Nienke Bloem
Co-founder and facilitator of “The Customer Experience Game,” Nienke is a customer experience expert who aims to transform the way companies serves their customers. The most sought-after keynote speaker with over 20 years of professional experience, Nienke’s sessions are loaded with interesting information about how to cheer up your employees and the customers.
One of the world’s nine authorized resource and training partners of the CXPA, learning about customer experience becomes fun with Nienke. Don’t miss to follow her blog as her writing makes it an engaging experience to learn about customer experience.
7. Megan Burns
Known as the founder and CEO of “Experience Enterprises,” that help organizations to transform into a customer-centric organization, Megan is a keynote CX speaker, facilitator and executive coach. Prior to starting her own venture, Megan worked as an analyst at Forrester Research to build her own first maturity models for CX named as “Customer Experience Management Maturity Model.”
A prominent member of the CXPA, Megan is an expert in leading CX and cultural transformation, creating sustainable change in employee behavior and using trust and empathy to fasten organizational transformation. She was also nominated as a subject matter expert by The New York Times and NBC News as well as was named as one of the 15 most influential women in CX and one of 25 must-follow thought leaders in the space.
Let The Spark In You Glitter
It is impressive to note that these women leaders have made a notable contribution in uplifting the level of service and experience delivered to the customers at a global level. From bringing the top-notch industry leaders under one roof to delivering speeches on ways to enhance customer experience, these women entrepreneurs have truly made commendable progress in the past few years. This women’s day, let’s celebrate the spirit of womanhood and inspire them to continue making a significant contribution to the industry.