International Women’s Day: Top 7 Female CX Leaders To Follow in 2019


CX female leaders 2019

“A woman is like a magic wand that can transform your world. She is the one who can make your life much more beautiful and meaningful than ever before.”

Statements like these are often heard and said about God’s most precious creation. But as time evolved, the role of women in our lives has certainly changed. They do not stay constrained within the four walls and enjoy the freedom to say and do what they feel like. Certainly, this women power and her empowerment should be celebrated.

The United Nations too says that every woman’s achievement in each sphere of her life must be celebrated. Therefore, it has recognized March 8th as International Women’s Day (IWD). The day aims to raise awareness against gender bias and inspire women to fight for equality. While many of us are busy raising the bar for women in different spheres of their life, there are others who have already attained their goals and crafted their own success story at a global level.

There is no doubt that males dominate the corporate world but there are a few women who have broken these stereotypes and are now counted as one of the niche customer experience (CX) leaders at a global level. This Women’s Day, as a token of love and respect, we bring to you the list of top 10 CX female leaders you must follow in 2019. Start following them today to stay aware of the latest trends in the CX world and know the effective ways to delight your customers.

1. Jeanne BlissJeanne-Bliss

A highly-acclaimed CX coach, practitioner, speaker and host of the podcast “The Chief Customer Officer Human Duct Tape Show,” Jeanne has been mentoring the leaders of Fortune 500 and Global 1000 companies for over 20 years now. Having authored four different books on CX, Jeanne is the founder and president of Customer Bliss as well as the co-founder of “The Customer Experience Professionals Association (CXPA).”

Her focus is on uniting leaders to grow their businesses differently and to build a company that does not get affected by any of its competitors, by improving their CX delivery. She shares twice-weekly updates on her blog that are focused only on CX and customer service. This, in turn, helps her in keeping her readers engaged and informed about the latest trends in this market.


2. Annette Franz