Archive for tag: remote workforce

MK_Insights_24-04-2020

8 Contact Center Metrics to Focus on During Lockdown

Due to the Coronavirus pandemic, the focus has shifted from customers to employees. Organizations to...

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MK_Insights_15-04-2020_02

Productivity Tips for Contact Center Agents Working From Home

COVID pandemic has established Work from Home as a viable alternative and now businesses are serious...

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