Archive for tag: Average Sales Per Agent

Top Outbound Call Center Metrics

Top Outbound Call Center Metrics Explained 101

On average, an adult receives 4 calls every day from companies trying to sell their products or serv...

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Contact Center Metrics to Focus on During Lockdown

8 Contact Center Metrics to Focus on During Lockdown

Due to the Coronavirus pandemic, the focus has shifted from customers to employees. Organizations to...

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