Introduction
Out tour and travel dashboard provides the overall level of the OTAs details and the functional matrix on the call details and requirements. This level of integration can be replicated, for any OTA on inquires and DSAT (Customer Dissatisfaction) drivers. Also, the FCR (First Call Resolution), and non-conversion rate with other details helps to provide insights for the decision-making analysis.
Key Performance Indicators Covered
Reasons for the call
- Product/Interaction
- Sub Call Reasons
- Trending Reason for the call