Introduction

Our sales dashboard services help you to visualize your company’s sales funnel KPIs in the process-oriented decision-making data into interactive dashboards available on every device on a real-time basis, providing you with flexibility and mobility to make data-driven decisions.

Key Performance Indicators Covered

  • Lead Conversion Rate
  • Process/Product Lifecycle & Key Metrics

Call and Customer Interaction Metrics as per PSUs

  • Average Talk rate
  • Call conversion rate
  • On-Hook rate
  • Call Wrap rate
  • Call Completion Rate
  • Agent Utilization
  • First Contact Resolution Rate
  • Sales conversion rate

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