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Take your E-commerce Business to the Next Level

We help growing e-commerce organizations streamline their processes by partnering with them.

Our e-commerce solutions are designed to help e-commerce organizations simplify their seller onboarding, catalog management, seller experience and achieve process excellence. We work with our clients and help them with catalog improvement, catalog writing, business audits, seller outreach and more.

  • Catalog Services

    We provide comprehensive catalog management services to eCommerce organizations which includes catalog writing, catalog improvement using benchmarking, catalog helpdesk services and more.

  • Seller Experience Services

    Our team helps eCommerce companies enhance their seller experience by providing top of the class seller onboarding, account management, seller outreach, Quality Check of sellers and much more.

  • Business Excellence Services

    We help eCommerce organizations achieve business excellence while growing their bottom-line by conducting business audits, interaction analytics for voice, chat and email processes and process excellence exercises.

  • Support Services

    Our eCommerce specialists provide support services for organizations and these include search accuracy improvement, buyer-seller chat management, and overall helpdesk management.

Results you can measure.

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Average increase in search accuracy for eCommerce clients

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Seller on-boarded for top eCommerce clients

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Average increase in sales for sellers

RESOURCE CENTER

Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv

Contact Center Agents Performance: This Is How You Can Help Them Improve

MK Insights Contact Center Agents

Joey has been working as a contact center executive for over...

Mystery Shopping for BFSI: Your Own Supervisory Tool

MK Insights Mystery Shopping for BFSI

With the changing trends and the emerging needs of improved ...

You guys continue to add tremendous value to Customer Advocacy Team. Thank you

CEO / Director

CEO / Director

American National University

We have been real pleased with the Non Talk Time Analysis.  Good job.  Keep it up.  Love it.

VP - Contact Center Operations

VP - Contact Center Operations

Leading Insurance Company

Your walkthrough and contribution was very insightful and helpful. Good job everyone!!

Group CEO

Group CEO

Celebi Aviation Holding

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