Explore MK Career Opportunities Join Us →

Take your E-commerce Business to the Next Level

We help growing e-commerce organizations streamline their processes by partnering with them.

Our e-commerce solutions are designed to help e-commerce organizations simplify their seller on boarding, catalogue management, seller experience and achieve process excellence. We work with most of our clients and help them with catalogue improvement, catalogue writing, business audits, seller outreach and more.

  • Catalogue Services

    We provide comprehensive catalogue management services to ecommerce organizations which includes catalogue writing, catalogue improvement using benchmarking, catalogue helpdesk services and more.

  • Seller Experience Services

    Our team help ecommerce companies enhance their seller experience by providing top of the class seller on boarding, account management, seller outreach, QC of sellers and much more.

  • Business Excellence Services

    We help ecommerce organizations achieve business excellence while growing their bottom-line by conducting business audits, interaction analytics for voice, chat and email processes and process excellence exercises.

  • Support Services

    Our ecommerce are specialists who provide support services for organizations and these include search accuracy improvement, buyer-seller chat management, and overall helpdesk management for them.

Results you can measure.


Average increase in search accuracy for eCommerce clients


Seller on-boarded for top eCommerce clients


Average increase in sales for sellers


Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv
Boosting Customer Loyalty using NPS Analytics Boosting-Customer-Loyalty-Using-NPS-Analytics

Boosting Customer Loyalty using NPS Analytics

Our team worked with a diversified public North American communications and media company and helped them improve their

Mystery Shopping 101 – The Secret Weapon In Your CX Assessment Arsenal

MK Insights mystery shopping tips

You always attempt to deliver the best-in-class services to ...

10 Critical Factors That May Impact Your Net Promoter Score (NPS)

MK Insights Net Promoter Score

A number of measures have been taken by several companies to...

You guys continue to add tremendous value to Customer Advocacy Team. Thank you

CEO / Director

CEO / Director

American National University

We have been real pleased with the Non Talk Time Analysis.  Good job.  Keep it up.  Love it.

VP - Contact Center Operations

VP - Contact Center Operations

Leading Insurance Company

Your walkthrough and contribution was very insightful and helpful. Good job everyone!!

Group CEO

Group CEO

Celebi Aviation Holding

Leave your contact details and we will call you back.

Just submit your details and we’ll be in touch shortly.