Agile BPO Partner for Top Organizations

Customized contact center services to achieve your business goals.

Every organization in today’s world needs to provide exceptional customer service to ensure brand loyalty and recurring business. Meeting your customer’s expectations at the right time in the right place is the cornerstone of an enterprise’s success. At MattsenKumar, we are specialists in providing highly customized customer-centric contact center processes that ensure your organization wins every time at every interaction.

We provide customized contact center solutions to help each function of your corporation to achieve its key business outcomes.

Contact Center Services for Customer Support

By catering valuable, usable, and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone, and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

Services We Offer

  • Complaint Management
  • After Sales Support
  • Live Chat Support
  • Order Management & Processing
  • Claims Processing Services

Contact Center Services for Sales

Contact Centers have emerged as an efficient channel for generating leads and sales. Enterprises are interacting with targeted customers through multiple communication channels, which includes inbound and outbound calling. We help corporations engage customers and drive sales by building and training a team of qualified professionals. The team works with a strategic approach to improve customer satisfaction and drive sales up.

Services We Offer

  • Inbound Sales
  • Outbound Sales
  • Telemarketing Services

Contact Center Services for Collections

A bad economy can put customers under pressure leading to missed payments. We help companies collect the debt from the respective party on-timely basis. Designed to help businesses maintain a healthy cash-flow, our collection services are quite affordable and relies on the latest practices to ensure efficiency.

Services We Offer

  • Debt Collection
  • Data Validation
  • Dispute Management

Contact Center Services for Surveys

We help businesses discover new avenues of opportunities in the saturated market through our market research service. Survey services are designed to help businesses bridge the gap between their products/vision and customer’s expectation. We rely on advanced technologies to conduct surveys through Phone Calls, Live Chat, SMS, and Email.

Services We Offer

  • Polls and Surveys
  • Product Testing and Evaluation
  • CSAT Surveys




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What Makes Us Distinct?

  • Affordable Multi-channel Support

    We at MattsenKumar offer multi-channel support at an affordable price, allowing businesses to cater their customers with quality user experience at every front. Businesses can rely on us to ensure similar customer experience on phone, email, and live chat.

  • Reliable Technology & Robust Security

    With us, businesses get to enjoy the best-in-class technical support to run their customer service and survey campaigns. The robust security ensures that no data related to debt collection is leaked or accessed without permission.

  • Monitoring & Quality Assurance

    Our executives keep an eye on all our processes to ensure that we are not lacking. With time to time technology upgrade and process improvement, we are delivering top quality services to all our partners.

Want to know all about Business Process Outsourcing?
Visit our Business Process Outsourcing 101 Guide.

Results you can measure.


Average reduction in repeat call rates for clients


Average reduction in AHT for our clients


Average increase in conversion rate for clients


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    For career opportunities, visit our Careers Page

    The team at MK proves time and time again that they stand for quality. Our call center operations have improved leads and bounds over the years. Thanks for your services.

    Head - Customer Services

    Head - Customer Services

    Leading US Entertainment Media Company

    I am impressed by the quality acumen which the team brings courtesy their strong background. The dedication to improving our important metrics is commendable.

    Chief Operations Leader

    Chief Operations Leader

    Top US Logistics Service Provider

    What makes MK stand out is their understanding of how contact centers operate and their relentless focus on process improvement. The best team we have associated with so far.

    Vendor Manager

    Vendor Manager

    Leading E-commerce Marketplace