Agile BPO Partner for Top Organizations

Customized contact center services to achieve your business goals.

Every organization in today’s world needs to provide exceptional customer service to ensure brand loyalty and recurring business. Meeting your customer’s expectation at the right time in the right place is the cornerstone of an enterprise’s success. At MattsenKumar, we are specialists in providing highly customized customer-centric contact center processes which ensure your organization wins every time at every interaction.

We provide customized contact center solutions to help each function of your corporation to achieve their key business outcomes.

Contact Center Services for Customer Support

By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

Services We Offer

  • Complaint Management
  • After Sales Support
  • Live Chat Support
  • Order Management & Processing
  • Claims Processing Services

Contact Center Services for Sales

Contact Centers have emerged as an efficient channel for generating leads and sales. Enterprises are interacting with targeted customers through multiple communication channels, which includes inbound and outbound calling. We help corporations engage customers and drive sales by building and training a team of qualified professionals. The team works with a strategic approach to improve customer satisfaction and drive sales up.

Services We Offer

  • Inbound Sales
  • Outbound Sales
  • Tele-marketing Services

Contact Center Services for Collections

A bad economy can put customers under pressure leading to missed payments. We help companies collect the debt from the respective party on-timely basis. Designed to help businesses maintain a healthy cash-flow, our collection services are quite affordable and relies on the latest practices to ensure efficiency.

Services We Offer

  • Debt Collection
  • Data Validation
  • Dispute Management

Contact Center Services for Surveys

We help businesses discover new avenues of opportunities in the saturated market through our market research service. Survey services are designed to help businesses bridge the gap between their products/vision and customer’s expectation. We rely on advanced technologies to conduct surveys through Phone Calls, Live Chat, SMS and Email.

Services We Offer

  • Polls and Surveys
  • Product Testing and Evaluation
  • CSAT Surveys

What Makes Us Distinct?

  • Affordable Multi-channel Support

    We at MattsenKumar offer multi-channel support at an affordable price, allowing businesses to cater their customers with quality user experience at every front. Businesses can rely on us to ensure similar customer experience on phone, email and live chat.

  • Reliable Technology & Robust Security

    With us, businesses get to enjoy the best-in-class technical support to run their customer service and survey campaigns. The robust security ensures that no data related to debt collection is leaked or accessed without permission.

  • Monitoring & Quality Assurance

    Our executives keep an eye on all our processes to ensure that we are not lacking. With time to time technology upgrade and process improvement, we are delivering top quality services to all our partners.

Results you can measure.

0%

Average reduction in repeat call rates for clients

0%

Average reduction in AHT for our clients

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Average increase in conversion rate for clients

RESOURCE CENTER

Enhancement of Customer Experience For A Leading Global Restaurant Chain IndianAccent_CaseStudy

Enhancement of Customer Experience For A Leading Global Restaurant Chain

Inspired Growth of Customer Experience & Agent-Related Metrics Customer Profile The client is a luxury ­fine dining
Generating Better and Faster Sales Results in less than 90 Days Generating-Better-and-Faster-Sales-Results-in-Less-Than-90-Days

Generating Better and Faster Sales Results in less than 90 Days

Our team helped a major US based integrated direct-to-consumer retailer and product development company boost their conv
Boosting Customer Loyalty Using NPS Analytics Boosting-Customer-Loyalty-Using-NPS-Analytics

Boosting Customer Loyalty Using NPS Analytics

Our team worked with a diversified public North American communications and media company and helped them improve their

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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
DOWNLOAD NOW
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How to build a Future-Ready Contact Center?

An ebook with strategies and tips on how to make your contact center future ready.
Download Now
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