Turbo Charge Your Call Center QA Program
Introducing….
QualityNEXT, The Fusion QA Solution that combines exceptional human knowledge, best in class speech technology, and a state of the art reporting platform to ensure your quality initiatives focus on the elements of service delivery that matter most.
Testimonials – Fortune 500 Clients
“The insights you are providing are game changers! Not only are you giving us real time feedback on compliance issues that literally ensure we don’t go down the wrong path, you’re also offering ideas based on your vast experience that truly make us a better organization. When it comes to ensuring we have a solid approach to QA within our company, the BEST decision we ever made was collaborating with MK”
VP, One of the top Fintech Company, India
Key Features & Value of QualityNEXT
- Best of class speech ingestion technology ensures broader touch point volumes up to 100%
- The higher the percentage of analysis, the more valid compliance and business insights become
Perfect Fusion of Traditional QA and Technology
- Best of class speech technology ensures broad based compliance and business insights coverage
- Vastly experienced traditional QA experts ensure focused “peeling of the onion” to drill down to performance opportunities
Competitive Pricing ensures maximum ROI achievement…faster:
- MK’s speech analytics solution is the most cost competive ingestion engine in the industry
- Leveraging the most experienced and calibrated offshore agents ensures the most accurate cost effective focus
The 3 Pillars of QualityNEXT
Expert Human Assisted Evaluations | Best of Class Speech Analytics Technology | Quality Monitoring Actionable and Evolving Reporting Platform
Expert Human Assisted Evaluations
Leveraging 20+ years, and completing over 150 MILLION calibrated quality evaluations, MK created a third party quality industry and that expertise is leveraged to ensure maximum output
MK SmartSpeech: Best of Class Speech Analytics Technology
Speech Analytics enables the review of up to 100% of the transaction universe——that ensures actionable business insights at both the process and agent level, and a more robust compliance coverage than “just” traditional QA sampling can cost effectively provide
QA Monitoring Platform
Vast volumes of insights delivered through speech analytics technology, plus deeper dive statistically valid specialized human assisted evaluations—-merged into a customizable reporting platform that provides actionable insights that raise the bar——this third pillar ties technology and human expertise together, providing a robust yet easy to use tool that will evolve as your business goals change. Introducing Neqqo—the future of QA reporting.
RESOURCE CENTER
The team at MK proves time and time again that they stand for quality. Our call center operations have improved leads and bounds over the years. Thanks for your services.
I am impressed by the quality acumen which the team brings courtesy their strong background. The dedication to improving our important metrics is commendable.
What makes MK stand out is their understanding of how contact centers operate and their relentless focus on process improvement. The best team we have associated with so far.